{"best_for":["Contact centers","Customer support teams","IT support departments","HR operations teams","Sales and marketing teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/tethr","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/tethr.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-043.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: tethr (https://aitoolsforbusiness.ai/tethr)"},"features":["Intelligent Virtual Agents: Provides AI-powered self-service across chat, voice, email, and web channels.","Real-Time Agent Assist: Provides live coaching and AI suggestions to agents during customer interactions.","Automated Quality Assurance: Analyzes customer interactions to build a unique score for each one.","Conversational AI: Includes speech recognition, sentiment analysis, and branded voices.","Campaigns and Workflows: Supports the automation of repetitive tasks and operations through AI workflows.","Conversation Intelligence: Tracks performance and provides predictive insights to help optimize interactions."],"freshness_status":"fresh","name":"tethr","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-06T14:38:41.253Z","secondary_categories":[],"short_description":"Tethr, now part of Capacity, is an AI-powered customer service automation platform providing integrated chat, voice, email, and web self-service solutions.","slug":"tethr","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/tethr","use_cases":["Customer Support Automation: Using AI agents to handle common inquiries via chat, email, and voice to help increase deflections.","Live Agent Coaching: Supporting live agents with real time suggestions to help reduce average handle time.","Automated Interaction QA: Analyzing customer interactions to build quality scores without manual review.","HR and IT Support: Supporting employee onboarding and benefits administration through automated self-service."],"website_url":"https://tethr.com/"}