AI TOOL PROFILE
Ruby: Virtual Receptionist and Live Chat Service
- Customer Support
- Business Phone System
- Small business owners
- Solo practitioners
- Startups
- Freelancers
Pricing
Virtual receptionist plans start at $250/month for 50 minutes, and live chat plans start at $143/month for 10 chats. A money-back guarantee is available within 21 days or before 500 minutes/50 chats are used.
At a glance
- Best for
- Small business owners, Solo practitioners, Startups, Freelancers
- Key use cases
- After-Hours Call Coverage, Lead Capture for Field Services, Client Intake for Professional Services, Website Visitor Engagement
- Integrations
- HubSpot, Salesforce, Zoho, Google Calendar, Calendly
- Official website
- Visit Ruby official website
How AI is used
Ruby is a communication service that combines live virtual receptionists with managed website chat. It is designed for small businesses, including legal firms, healthcare providers, and home service contractors, who need to handle customer calls and web inquiries around the clock.
The service supports tasks such as qualifying leads, scheduling appointments, and processing payments. By using human receptionists and AI tools for transcription and sentiment analysis, the system is intended to function as an extension of a company's internal team.
Buyers should consider their monthly call volume and chat needs when selecting a plan, as pricing is based on the number of receptionist minutes or chats included. Buyers should confirm that their specific scheduling or payment tools meet Ruby's guidelines for integration.
Key Features
24/7 Live Call Answering
US-based receptionists answer inbound calls and can transfer them, take messages, or answer FAQs.
Managed Website Chat
Live chat specialists engage website visitors to collect information and capture leads.
Appointment Scheduling
Receptionists can book and reschedule appointments using supported online calendaring systems.
Lead Qualification
Supports gathering specific caller or visitor details to help businesses qualify prospects.
AI Tools
Includes AI transcription, sentiment analysis, and robocall filtering to manage call data.
Bilingual Support
Offers call handling and answering in both English and Spanish.
Payment Collection
PCI-compliant service that allows receptionists to enter credit card information into a business's payment system.
Use Cases
After-Hours Call Coverage
Providing a live person to answer phones on weekends, holidays, and after standard business hours.
Lead Capture for Field Services
Handling inbound inquiries for contractors who are often on job sites.
Client Intake for Professional Services
Collecting initial information from new legal or financial clients via phone or chat.
Website Visitor Engagement
Using managed live chat to answer common questions and collect lead information.
Integrations
- HubSpot
- Salesforce
- Zoho
- Google Calendar
- Calendly
- Zendesk
- Slack
- Microsoft Teams
- Clio
- Zapier
FAQ
What is the difference between Ruby and a standard answering service?
- While standard services often only forward messages, Ruby provides virtual receptionists who can live-transfer calls, answer FAQs, and schedule appointments.
Does Ruby offer HIPAA-compliant services?
- Yes, businesses can opt-in to HIPAA-compliant receptionist and chat services, which ensures that sensitive information is handled via secure methods rather than email or text.
How does Ruby's pricing work?
- Pricing is based on the number of receptionist minutes or chats included per month. If you exceed your plan's limit, additional usage is billed at an overage rate.
Source category: Customer Support
Source subcategory: Business Phone System
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