Ruby: Virtual Receptionist and Live Chat Service
Ruby helps small business owners manage inbound communications through virtual receptionists. It is designed for teams that need a professional front-desk presence to handle scheduling and lead qualification.
At a glance
- Category
- Customer Support
- Best for
- Small business owners, Solo practitioners, Startups, Freelancers
- Pricing
- Virtual receptionist plans start at $250/month for 50 minutes, and live chat plans start at $143/month for 10 chats. A money-back guarantee is available within 21 days or before 500 minutes/50 chats are used.
- Key use cases
- After-Hours Call Coverage, Lead Capture for Field Services, Client Intake for Professional Services, Website Visitor Engagement
- Integrations
- HubSpot, Salesforce, Zoho, Google Calendar, Calendly
- Official website
- ruby.com
Ruby is a communication service that combines live virtual receptionists with managed website chat. It is designed for small businesses, including legal firms, healthcare providers, and home service contractors, who need to handle customer calls and web inquiries around the clock.
The service supports tasks such as qualifying leads, scheduling appointments, and processing payments. By using human receptionists and AI tools for transcription and sentiment analysis, the system is intended to function as an extension of a company's internal team.
Buyers should consider their monthly call volume and chat needs when selecting a plan, as pricing is based on the number of receptionist minutes or chats included. Buyers should confirm that their specific scheduling or payment tools meet Ruby's guidelines for integration.
Key Features
US-based receptionists answer inbound calls and can transfer them, take messages, or answer FAQs.
Live chat specialists engage website visitors to collect information and capture leads.
Receptionists can book and reschedule appointments using supported online calendaring systems.
Supports gathering specific caller or visitor details to help businesses qualify prospects.
Includes AI transcription, sentiment analysis, and robocall filtering to manage call data.
Offers call handling and answering in both English and Spanish.
PCI-compliant service that allows receptionists to enter credit card information into a business's payment system.
Use Cases
Providing a live person to answer phones on weekends, holidays, and after standard business hours.
Handling inbound inquiries for contractors who are often on job sites.
Collecting initial information from new legal or financial clients via phone or chat.
Using managed live chat to answer common questions and collect lead information.
Best For
Integrations
Pricing
Virtual receptionist plans start at $250/month for 50 minutes, and live chat plans start at $143/month for 10 chats. A money-back guarantee is available within 21 days or before 500 minutes/50 chats are used.
FAQ
While standard services often only forward messages, Ruby provides virtual receptionists who can live-transfer calls, answer FAQs, and schedule appointments.
Yes, businesses can opt-in to HIPAA-compliant receptionist and chat services, which ensures that sensitive information is handled via secure methods rather than email or text.
Pricing is based on the number of receptionist minutes or chats included per month. If you exceed your plan's limit, additional usage is billed at an overage rate.
Source category: Customer Support
Source subcategory: Business Phone System
