Quo Review: Business Phone System and VoIP Platform
Quo helps small and mid-market businesses manage customer communications through shared inboxes and AI automation. It is designed for teams that need to maintain a professional presence without using personal phone numbers.
At a glance
- Category
- Operations
- Best for
- Startups, Small businesses, Home service providers, Law firms, Healthcare providers
- Pricing
- Plans start at $19 per user per month, with Business and Scale tiers at $33 and $47 respectively. Annual billing discounts are available, and a 7-day free trial is offered.
- Key use cases
- After-Hours Lead Capture, Team Collaboration, CRM Synchronization, Field Service Communication
- Integrations
- HubSpot, Salesforce, Zoho CRM, Pipedrive, Attio
- Official website
- quo.com
Quo is a VoIP platform for startups and small businesses that provides a centralized system for calls and text messaging. It allows teams to use shared phone numbers, which may help prevent leads from being missed when individual staff members are unavailable.
The tool is designed for businesses that want to separate personal and professional lines while collaborating with a team. It includes an AI agent called Sona that can answer calls, qualify leads, and route conversations, which may reduce the need for constant human availability.
Buyers should note that while basic calling and texting are included, features like AI call summaries, reporting, and specific CRM integrations are tied to the Business and Scale plans. Additionally, the AI agent uses a credit-based system for calls that may require additional monthly payments based on volume.
Key Features
Allows multiple team members to access the same call and text history in a shared inbox.
An AI receptionist that answers calls 24/7, qualifies leads, and routes conversations.
Supports custom ring orders, phone menus (IVR), and call forwarding to direct callers.
Provides automated call summaries, transcripts, and call tags to help organize conversation details.
The platform is SOC 2 Type II certified and HIPAA compliant for businesses handling sensitive data.
Use Cases
Using the Sona AI agent to answer and qualify incoming calls when the office is closed.
Using shared numbers so multiple agents can see the context of a customer conversation.
Connecting phone activity to tools like HubSpot or Salesforce to log calls and texts automatically.
Providing field technicians with a business line that keeps their personal numbers private.
Best For
Integrations
Pricing
Plans start at $19 per user per month, with Business and Scale tiers at $33 and $47 respectively. Annual billing discounts are available, and a 7-day free trial is offered.
FAQ
Yes, Quo provides a 7-day free trial for new users to test the service.
Yes, Quo supports porting existing phone numbers from other carriers into their system.
Full HIPAA compliance is available on the Business and Scale plans.
Sona is an AI receptionist that answers calls 24/7, handles FAQs, qualifies leads, and routes conversations. It uses a credit-based system where 1 call equals 100 credits.
Source category: Operations
Source subcategory: Business Phone System
