Ooma Office: Business VoIP Phone System
Ooma Office helps small to mid-sized businesses manage communications via VoIP. It is designed for teams that need to transition from traditional analog lines to a cloud-based system.
At a glance
- Category
- Browse Operations tools
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Remote Teams
- Pricing
- Ooma offers a Basic plan starting at $0.00/month and a Premier plan at $9.99/month for residential use; business pricing for Ooma Office varies by plan (Essentials, Pro, Pro Plus) and is available via quote. Taxes apply to all plans.
- Key use cases
- Replacing Legacy Phone Lines, Managing Remote Staff, Professionalizing Inbound Calls, Life-Safety Compliance
- Integrations
- Salesforce, HubSpot, Square, Microsoft Dynamics 365, QuickBooks Online
- Official website
- Visit Ooma Office official website
Ooma Office is a cloud-based communications platform designed to provide business phone, video, and messaging services. It is aimed at a range of users, from small business owners to larger enterprises that need scalable telephony solutions.
The system helps businesses transition from traditional landlines and POTS (Plain Old Telephone Service) lines. It provides software-based tools, such as a desktop and mobile app, as well as physical hardware like the Telo series, allowing users to manage calls from multiple locations.
Buyers should confirm if they require specific CRM integrations or specialized life-safety compliance for emergency devices, as Ooma offers dedicated solutions like AirDial for these needs. It is also important to confirm whether the desired feature set is available in the specific plan chosen, as some call management tools vary by tier.
Key Features
AI Transcriptions
Uses AI to transcribe and summarize conversations into insights.
Virtual Receptionist
Supports automated call routing to direct callers to the appropriate department or person.
POTS Replacement
Designed to replace traditional analog phone lines with a cloud-based solution.
Multi-Channel Communication
Includes support for voice calls, videoconferencing, and team chat.
Mobile and Desktop Apps
Supports making and receiving business calls via a computer or smartphone.
Call Management Tools
Includes features such as call parking, ring groups, and call queuing.
Use Cases
Replacing Legacy Phone Lines
Transitioning from traditional copper POTS lines to a digital VoIP system.
Managing Remote Staff
Supporting employees who use mobile or desktop apps to handle business calls from different locations.
Professionalizing Inbound Calls
Using a virtual receptionist and ring groups to manage customer inquiries.
Life-Safety Compliance
Replacing phone lines for elevator or fire alarm panels using the AirDial solution.
Best For
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Remote Teams
Integrations
- Salesforce
- HubSpot
- Square
- Microsoft Dynamics 365
- QuickBooks Online
- Clio
- Jobber
- Zendesk
- Pipedrive
- Zoho
- Zapier
Pricing
Ooma offers a Basic plan starting at $0.00/month and a Premier plan at $9.99/month for residential use; business pricing for Ooma Office varies by plan (Essentials, Pro, Pro Plus) and is available via quote. Taxes apply to all plans.
FAQ
What is Ooma Office?
- Ooma Office is a cloud-based VoIP service that provides business phone, video, and messaging solutions for companies of all sizes.
Does Ooma Office have AI features?
- Yes, it includes AI Transcriptions that can summarize conversations into insights.
Can Ooma replace traditional analog phone lines?
- Yes, Ooma provides a POTS replacement solution called AirDial, designed to replace traditional copper lines while maintaining compliance for emergency devices.
Does Ooma Office integrate with CRMs?
- Yes, it supports integrations with several CRMs, including Salesforce, HubSpot, Microsoft Dynamics 365, and Zoho.
Source category: Operations
Source subcategory: Business Phone System
More tools in Operations
Other published listings in the Operations category.
More tools tagged “Business Phone System”
Related listings that share the same software type tag.
Categories
Software Type
How AI is used
Ooma Office is a cloud-based VoIP phone system for businesses that supports voice, video, and messaging. It features AI Transcriptions for summarizing calls and specialized POTS replacement for emergency devices. Buyers should review the different plan tiers to confirm the available call management features.
Pros & Cons
Pros
- No long-term contracts required
- Available for various business sizes
- Includes AI-driven conversation summaries
- Offers both hardware and software-based calling options
Cons
- Taxes and fees are additional to the listed monthly plan prices
- Buyers should confirm which specific features are included in the Essentials versus Pro plans
- Some home security app features may not support all Android devices
