OnAir: Customer Communication Platform
OnAir helps small and mid-market businesses manage customer calls through web-based links. It is designed for sales and support teams that need to handle incoming calls without sharing permanent phone numbers.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small Businesses, Mid-Market Companies, Sales Teams, Customer Support Teams
- Pricing
- Plans start at $9/user/month for Basic, $19/user/month for Professional, and $49/user/month for Business. A 7-day free trial is available.
- Key use cases
- Sales Outreach, Customer Support, Managed Office Hours, Lead Collection
- Integrations
- Slack, Webhooks, Google Calendar
- Official website
- Visit onair official website
OnAir is a customer communication tool that uses personalized URLs to facilitate calls. Customers can click a link and start an audio or video call if the representative is online, which may reduce the need for callers to install software.
The platform is designed for small and medium-sized businesses, particularly those in sales and support roles. It supports features like round-robin routing to distribute calls across a team and an AI agent that can answer calls when human staff are offline.
Buyers can use the tool to capture lead information and record calls for auditing or training purposes. It also provides a way to mask personal contact details to help maintain privacy for team members.
Before choosing OnAir, buyers should confirm their monthly minute requirements, as each pricing tier has specific limits on human and AI agent minutes.
Key Features
Personalized Call Links
Unique URLs that allow customers to initiate calls without downloading an app.
AI Agent Fallback
AI agents can answer and handle calls when human representatives are set to offline.
Round-Robin Routing
Distributes incoming calls among colleagues based on a preset plan.
Availability Controls
Supports setting online/offline status and syncing with calendars to manage reachability.
Lead Capture
Collects caller email addresses or phone numbers for follow-up purposes.
Call Recording
Records both AI and human calls for auditing and training.
Contact Masking
Allows users to create links that hide their personal phone numbers and email addresses.
Use Cases
Sales Outreach
Providing a direct link on LinkedIn or websites for leads to initiate calls.
Customer Support
Setting up a support line that rotates through team members using round-robin assignment.
Managed Office Hours
Using status settings and calendar sync to manage when customers can call.
Lead Collection
Using link-based calling to capture contact information from callers for follow-up.
Best For
- Small Businesses
- Mid-Market Companies
- Sales Teams
- Customer Support Teams
Integrations
- Slack
- Webhooks
- Google Calendar
Pricing
Plans start at $9/user/month for Basic, $19/user/month for Professional, and $49/user/month for Business. A 7-day free trial is available.
FAQ
Do customers need to download an app to use OnAir?
- No, customers do not need to download any app; they visit the provided OnAir link in a browser to start a call.
What happens when a staff member is offline?
- Depending on the configuration, the call can be routed to other colleagues via round-robin or answered by an AI agent.
Which plan should I choose based on AI needs?
- The Basic plan includes 0 AI agent minutes. Buyers needing AI fallback should consider the Professional (100 mins) or Business (1,000 mins) plans.
Source category: Customer Support
Source subcategory: Contact Center
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Categories
Software Type
How AI is used
OnAir is a communication platform for small and mid-market businesses that uses personalized links for app-free customer calls. It supports audio/video calls, round-robin routing, and AI agent fallback for offline periods. Buyers should consider that different tiers have different monthly minute limits for human and AI agents.
Pros & Cons
Pros
- Callers do not need to download an app to connect
- Supports both audio and video communication
- Includes a 7-day trial with no credit card required
- Helps protect personal contact details through masking
Cons
- The Basic plan does not include AI agent minutes
- Support is limited to email only; no phone or 1-on-1 demo support available
- Users must monitor monthly minute allowances to maintain call availability
