Odigo AI-Driven Contact Center Software
Odigo helps mid-market and enterprise customer support teams manage omnichannel interactions. It is designed for organizations that require European data hosting and regulatory compliance.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Mid-Market Companies, Enterprise Companies, Customer Support Teams, Organizations requiring European data residency
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. Odigo offers three tiers based on scale: Essential (5-500 users), Enterprise (500-5,000 users), and CXaaS (1,000-50,000+ users).
- Key use cases
- Customer Service Management, Sales Team Coordination, Public Sector Communications, Marketing Campaign Support
- Integrations
- Salesforce, Microsoft Dynamics, Pega
- Official website
- Visit odigo official website
Odigo is a Contact Center as a Service (CCaaS) platform designed to centralize customer communications. It supports multiple channels, including voice, email, chat, SMS, and video, providing agents with a unified interface to manage interactions.
The software is designed for a wide range of organizational sizes, from 5 agents up to over 50,000 users. It includes AI capabilities such as intelligent routing and agent assist to help manage request volumes.
Buyers in regulated sectors, such as banking, insurance, and the public sector, may find its European hosting and certifications (ISO 27001, RGPD, PCI DSS) relevant for data sovereignty needs.
Prospective buyers should confirm which service tier fits their scale, as the Essential, Enterprise, and CXaaS offers vary by user count and customization levels.
Key Features
Omnichannel Integration
Centralizes voice, chat, email, SMS, social networks, and video channels into a single interface.
Agentic and Generative AI
Supports autonomous agents for task handling and generative AI for agent assistance and summaries.
Intelligent Routing
Automatically directs customers to the most qualified agent based on profile, needs, and history.
Agent Assist
Analyzes interactions in real time to provide agents with contextual suggestions and recommendations.
European Sovereign Cloud
Data is stored and processed in European infrastructures with RGPD and ISO 27001 compliance.
Open API Ecosystem
Provides APIs to connect the contact center platform with CRM, ERP, and WFO tools.
Use Cases
Customer Service Management
Managing multi-channel support requests and using AI to handle repetitive tasks.
Sales Team Coordination
Routing leads and managing customer interactions to support sales workflows.
Public Sector Communications
Handling citizen interactions while maintaining data sovereignty and regulatory compliance.
Marketing Campaign Support
Managing interactions resulting from marketing outreach across digital and voice channels.
Best For
- Mid-Market Companies
- Enterprise Companies
- Customer Support Teams
- Organizations requiring European data residency
Integrations
- Salesforce
- Microsoft Dynamics
- Pega
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. Odigo offers three tiers based on scale: Essential (5-500 users), Enterprise (500-5,000 users), and CXaaS (1,000-50,000+ users).
FAQ
Who is Odigo designed for?
- Odigo is designed for customer support teams in mid-market and enterprise companies, particularly those in the banking, insurance, and public sectors.
Which CRMs does Odigo integrate with?
- Odigo provides packaged connectors for Salesforce, Microsoft Dynamics, and Pega, and supports other systems via its open APIs.
Where is Odigo's data hosted?
- Odigo uses a sovereign cloud infrastructure hosted in Europe, ensuring compliance with RGPD and other European security standards.
What are the different Odigo plan levels?
- Odigo offers an Essential plan for SMEs (5-500 users), an Enterprise plan for large groups (500-5,000 users), and a customized CXaaS offer for very large deployments (1,000-50,000+ users).
Source category: Customer Support
Source subcategory: Contact Center
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Categories
Software Type
How AI is used
Odigo is an AI-driven CCaaS platform that supports omnichannel interaction management and AI-powered autonomous agents to help reduce manual workloads. The platform is designed for users requiring European data sovereignty and compliance.
Pros & Cons
Pros
- Compliance certifications including ISO 27001, PCI DSS, and RGPD.
- Scalable architecture supporting 5 to over 50,000 agents.
- Broad channel support including voice, SMS, social networks, and video.
- Connectors for CRMs such as Salesforce and Microsoft Dynamics.
Cons
- Essential plan deployment is stated to take approximately 6 weeks.
- Pricing is not clearly listed on the website and requires a custom request.
