Nuacom Business Phone System and Call Center Software
Nuacom helps sales and support teams manage inbound and outbound communications. It is designed for businesses needing a centralized system to track team performance and integrate with CRM tools.
At a glance
- Category
- Browse Operations tools
- Best for
- Small Businesses, Medium to Large Businesses, Remote Teams, Customer Support Teams, Sales Teams
- Pricing
- Plans start at $25 per user per month for the Unlimited tier, with an Enterprise tier at $35 per user per month. An AI add-on is available for $9 per user per month.
- Key use cases
- Inbound and Outbound Sales, Customer Support Management, Remote Team Communication, Industry-Specific Voice Solutions
- Integrations
- Salesforce, HubSpot, Zoho CRM, Zendesk Support, Zendesk Sell
- Official website
- Visit Nuacom official website
Nuacom is a cloud-based VoIP business phone system and call center software designed for teams in sales, customer support, and remote work environments. It allows users to manage calls via desktop and mobile apps or traditional desk phones, which may help centralize communication across different locations.
The platform includes tools for managing call flows, such as interactive voice response (IVR) and call routing, to help direct callers to the correct department. Nuacom also offers AI features including call transcription and sentiment analysis to provide insights into customer interactions.
Buyers should confirm that certain advanced call center features, such as the auto dialer and live wallboards, are limited to the Enterprise plan. AI capabilities are available as a separate paid add-on.
Key Features
Interactive Voice Response (IVR)
Routes callers to the correct department or individual through automated voice menu options.
Nuacom AI
Supports call transcription, emotion and sentiment analysis, key point recognition, and call summaries.
CRM Integrations
Connects with tools like Salesforce, HubSpot, and Zoho to maintain a centralized view of customer data.
Call Recording
Saves inbound and outbound conversations for review and compliance.
2-way Business SMS
Supports client communication via text messaging directly from the desktop app.
Voicemail to Email
Converts voicemail messages into email notifications for reading and forwarding.
Live Call Monitoring
Allows managers to monitor live customer interactions and provide guidance to agents.
Use Cases
Inbound and Outbound Sales
Supports lead management using auto dialers and call tagging.
Customer Support Management
Handles support queries through IVR routing and tracks agent responsiveness with call analytics.
Remote Team Communication
Allows staff to use business extensions via mobile and desktop softphone apps.
Industry-Specific Voice Solutions
Designed for use in law firms, healthcare practices, and financial services.
Best For
- Small Businesses
- Medium to Large Businesses
- Remote Teams
- Customer Support Teams
- Sales Teams
Integrations
- Salesforce
- HubSpot
- Zoho CRM
- Zendesk Support
- Zendesk Sell
- GoHighLevel
- Microsoft Teams
- Pipedrive
- Zapier
- Intercom
- ActiveCampaign
Pricing
Plans start at $25 per user per month for the Unlimited tier, with an Enterprise tier at $35 per user per month. An AI add-on is available for $9 per user per month.
FAQ
Can I keep my existing phone number when switching to Nuacom?
- Yes, Nuacom supports porting existing numbers from other providers, which typically takes between 2 to 10 days.
What is the difference between the Unlimited and Enterprise plans?
- The Enterprise plan includes features not found in the Unlimited plan, such as the auto dialer, live call wallboards, and advanced call reporting.
How does the AI add-on work?
- For an additional $9 per user per month, subscribers can access AI features including call transcription, summaries, and emotion/sentiment indicators.
Source category: Operations
Source subcategory: Business Phone System
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Categories
Software Type
How AI is used
Nuacom is a cloud-based VoIP phone system for businesses that supports sales and support workflows through features like IVR and call recording. It offers AI-powered transcription and sentiment analysis as a paid add-on. Advanced call center tools are reserved for the Enterprise plan.
Pros & Cons
Pros
- Includes call center features like wallboards and live coaching in the Enterprise tier.
- Access options via mobile apps, desktop software, and physical desk phones.
- Supports integrations with over 100 business applications.
- Offers AI-driven insights such as sentiment analysis and automated summaries.
Cons
- Auto dialer and advanced reporting are not available on the Unlimited plan.
- AI features require an additional monthly per-user fee.
- SMS features and call rates may vary by country.
