AI TOOL PROFILE
Nuacom Business Phone System and Call Center Software
- Operations
- Business Phone System
- Small Businesses
- Medium to Large Businesses
- Remote Teams
- Customer Support Teams
- Sales Teams
Pricing
Plans start at $25 per user per month for the Unlimited tier, with an Enterprise tier at $35 per user per month. An AI add-on is available for $9 per user per month.
At a glance
- Best for
- Small Businesses, Medium to Large Businesses, Remote Teams, Customer Support Teams, Sales Teams
- Key use cases
- Inbound and Outbound Sales, Customer Support Management, Remote Team Communication, Industry-Specific Voice Solutions
- Integrations
- Salesforce, HubSpot, Zoho CRM, Zendesk Support, Zendesk Sell
- Official website
- Visit Nuacom official website
How AI is used
Nuacom is a cloud-based VoIP business phone system and call center software designed for teams in sales, customer support, and remote work environments. It allows users to manage calls via desktop and mobile apps or traditional desk phones, which may help centralize communication across different locations.
The platform includes tools for managing call flows, such as interactive voice response (IVR) and call routing, to help direct callers to the correct department. Nuacom also offers AI features including call transcription and sentiment analysis to provide insights into customer interactions.
Buyers should confirm that certain advanced call center features, such as the auto dialer and live wallboards, are limited to the Enterprise plan. AI capabilities are available as a separate paid add-on.
Key Features
Interactive Voice Response (IVR)
Routes callers to the correct department or individual through automated voice menu options.
Nuacom AI
Supports call transcription, emotion and sentiment analysis, key point recognition, and call summaries.
CRM Integrations
Connects with tools like Salesforce, HubSpot, and Zoho to maintain a centralized view of customer data.
Call Recording
Saves inbound and outbound conversations for review and compliance.
2-way Business SMS
Supports client communication via text messaging directly from the desktop app.
Voicemail to Email
Converts voicemail messages into email notifications for reading and forwarding.
Live Call Monitoring
Allows managers to monitor live customer interactions and provide guidance to agents.
Use Cases
Inbound and Outbound Sales
Supports lead management using auto dialers and call tagging.
Customer Support Management
Handles support queries through IVR routing and tracks agent responsiveness with call analytics.
Remote Team Communication
Allows staff to use business extensions via mobile and desktop softphone apps.
Industry-Specific Voice Solutions
Designed for use in law firms, healthcare practices, and financial services.
Integrations
- Salesforce
- HubSpot
- Zoho CRM
- Zendesk Support
- Zendesk Sell
- GoHighLevel
- Microsoft Teams
- Pipedrive
- Zapier
- Intercom
- ActiveCampaign
FAQ
Can I keep my existing phone number when switching to Nuacom?
- Yes, Nuacom supports porting existing numbers from other providers, which typically takes between 2 to 10 days.
What is the difference between the Unlimited and Enterprise plans?
- The Enterprise plan includes features not found in the Unlimited plan, such as the auto dialer, live call wallboards, and advanced call reporting.
How does the AI add-on work?
- For an additional $9 per user per month, subscribers can access AI features including call transcription, summaries, and emotion/sentiment indicators.
Source category: Operations
Source subcategory: Business Phone System
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