AI TOOL PROFILE
Mango Voice: Cloud VoIP Business Phone System
- Operations
- Business Phone System
- Small businesses
- Mid-market companies
- Dental and medical practices
- Veterinary clinics
- Hospitality businesses
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, Mid-market companies, Dental and medical practices, Veterinary clinics, Hospitality businesses
- Key use cases
- Medical Practice Patient Management, Remote Office Accessibility, Custom Call Routing, Secure Document Exchange
- Integrations
- Practice Management Software (PMS), Patient Engagement Services (PES)
- Official website
- Visit mango voice official website
How AI is used
Mango Voice is a cloud-based VoIP phone system for small to mid-market companies. It features a digital switchboard that allows users to build and modify call flows using a drag-and-drop interface, which may reduce the need for technical certification to make system changes.
The service is designed for businesses in the dental, hospitality, optometry, orthodontics, and veterinary sectors. It supports communication channels including voice, SMS/MMS, and encrypted faxing, accessible via a web app or mobile application.
Buyers should note that the company primarily supports Yealink phones. Users should confirm if their existing hardware is compatible or if new equipment is required.
The platform also includes AI-powered call summarization and screen pops that can identify patients when integrated with compatible practice management software.
Key Features
Digital Switchboard
A drag-and-drop UI used to configure call flows, auto-attendants, and office hours.
Mango AI
Supports AI-powered call summarization that can link summaries to patient management software.
Mobile App
Allows users to make and receive calls using their business number as the caller ID while away from the desk.
Unified Messaging
Supports SMS/MMS messaging and encrypted cloud-based faxing within the web app.
Call Analytics
Tools to monitor call origins, track metrics, and identify problem calls.
Voicemail Transcription
Converts voice messages into text transcripts for review.
Use Cases
Medical Practice Patient Management
Using screen pops and PMS integration to identify patients and view appointment history when they call.
Remote Office Accessibility
Using the mobile app and web app to manage business calls and texts from different locations.
Custom Call Routing
Directing callers to specific departments like billing, scheduling, or emergencies via a customized auto-attendant.
Secure Document Exchange
Sending and receiving documents via encrypted cloud faxing.
Integrations
- Practice Management Software (PMS)
- Patient Engagement Services (PES)
FAQ
What is the main feature of Mango Voice's setup?
- It uses a proprietary Digital Switchboard with a drag-and-drop UI, which allows business owners to modify their own call flows.
Does Mango Voice work with existing medical software?
- Yes, it is designed to integrate with popular Practice Management Software (PMS) and Patient Engagement Services (PES) to provide screen pops and patient identification.
Can I use my own desk phones with this system?
- Mango Voice primarily supports Yealink phones. If you have a different model, you should contact their sales team to check for compatibility.
What happens if the office internet goes down?
- The system can forward incoming calls to a cell phone via the mobile app, or calls can be manually forwarded to any U.S. number.
Source category: Operations
Source subcategory: Business Phone System
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