Mango Voice: Cloud VoIP Business Phone System
Mango Voice helps small and medium businesses manage communications. It is designed for medical and service-based practices that use patient management software.
At a glance
- Category
- Operations
- Best for
- Small businesses, Mid-market companies, Dental and medical practices, Veterinary clinics, Hospitality businesses
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Medical Practice Patient Management, Remote Office Accessibility, Custom Call Routing, Secure Document Exchange
- Integrations
- Practice Management Software (PMS), Patient Engagement Services (PES)
- Official website
- mangovoice.com
Mango Voice is a cloud-based VoIP phone system for small to mid-market companies. It features a digital switchboard that allows users to build and modify call flows using a drag-and-drop interface, which may reduce the need for technical certification to make system changes.
The service is designed for businesses in the dental, hospitality, optometry, orthodontics, and veterinary sectors. It supports communication channels including voice, SMS/MMS, and encrypted faxing, accessible via a web app or mobile application.
Buyers should note that the company primarily supports Yealink phones. Users should confirm if their existing hardware is compatible or if new equipment is required.
The platform also includes AI-powered call summarization and screen pops that can identify patients when integrated with compatible practice management software.
Key Features
A drag-and-drop UI used to configure call flows, auto-attendants, and office hours.
Supports AI-powered call summarization that can link summaries to patient management software.
Allows users to make and receive calls using their business number as the caller ID while away from the desk.
Supports SMS/MMS messaging and encrypted cloud-based faxing within the web app.
Tools to monitor call origins, track metrics, and identify problem calls.
Converts voice messages into text transcripts for review.
Use Cases
Using screen pops and PMS integration to identify patients and view appointment history when they call.
Using the mobile app and web app to manage business calls and texts from different locations.
Directing callers to specific departments like billing, scheduling, or emergencies via a customized auto-attendant.
Sending and receiving documents via encrypted cloud faxing.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It uses a proprietary Digital Switchboard with a drag-and-drop UI, which allows business owners to modify their own call flows.
Yes, it is designed to integrate with popular Practice Management Software (PMS) and Patient Engagement Services (PES) to provide screen pops and patient identification.
Mango Voice primarily supports Yealink phones. If you have a different model, you should contact their sales team to check for compatibility.
The system can forward incoming calls to a cell phone via the mobile app, or calls can be manually forwarded to any U.S. number.
Source category: Operations
Source subcategory: Business Phone System
