AI TOOL PROFILE
Luware Nimbus: Contact Center for Microsoft Teams
- Customer Support
- Contact Center
- Mid-market companies
- Enterprise companies
- Microsoft Teams users
- Regulated industries
Pricing
Pricing is modular. Nimbus modules range from USD 85 to 170 per service/user, Attendant Console is USD 105 per named user, and Recording packages range from USD 9 to 70 per user per month. A 30-day free trial is available.
At a glance
- Best for
- Mid-market companies, Enterprise companies, Microsoft Teams users, Regulated industries
- Key use cases
- Contact Center Management, Reception and Front Desk Operations, Regulated Industry Compliance, Internal IT Helpdesk
- Integrations
- Microsoft Teams, Microsoft Teams Phone, Power Automate, Power BI, Azure storage
- Official website
- Visit luware nimbus official website
How AI is used
Luware Nimbus is a contact center and customer experience platform designed for organizations using Microsoft Teams and Teams Phone. It adds communication layers to Teams, allowing businesses to handle phone calls, chats, emails, and SMS through a single hub.
The software supports a range of users, from front-desk receptionists using the Attendant Console to contact center agents. It uses skill-based logic and AI to route interactions to the appropriate agent, which may help reduce manual transfers.
Beyond routing, the platform includes recording and analytics tools that support compliance in regulated industries such as finance and healthcare. It uses AI for tasks like call summarization and customer identification to support agent workflows.
Buyers should confirm they have the necessary Microsoft Teams and Teams Phone licenses, as these are required to use the full suite of Nimbus capabilities.
Key Features
Intelligent Routing
Directs calls and tasks to agents based on skills, caller priority, or custom parameters.
Omnichannel Communication
Supports interactions across phone, live chat, email, video, and SMS.
AI-Driven Note-Taking
Uses a Microsoft Foundry bot to summarize calls and create structured cases.
Compliance Recording
Captures and archives conversations for regulatory adherence with audit logging.
Workflow Editor
A drag-and-drop tool for customizing how calls and messages are guided through the system.
Attendant Console
A dashboard for receptionists and operators to manage call picking and transfers.
Use Cases
Contact Center Management
Using intelligent routing and call queuing to manage inbound customer inquiries.
Reception and Front Desk Operations
Managing incoming office calls and directing callers to the correct internal department.
Regulated Industry Compliance
Recording and archiving communications to meet financial or healthcare regulatory standards.
Internal IT Helpdesk
Using Microsoft Teams as a service hub for employee support requests.
Integrations
- Microsoft Teams
- Microsoft Teams Phone
- Power Automate
- Power BI
- Azure storage
FAQ
Do I need Microsoft Teams to use Luware Nimbus?
- Yes, for the full product, you need Microsoft Teams and Microsoft Teams Phone. However, a temporary account is provided for the 30-day free trial.
What are the pricing options for Luware Nimbus?
- Pricing is modular; routing modules range from USD 85-170 per service/user, while the Attendant Console is USD 105 per named user.
Does Luware Nimbus support mobile devices?
- Yes, it integrates with the Microsoft Teams app on mobile for core tasks like answering calls, while full management is available via desktop or web browser.
Source category: Customer Support
Source subcategory: Contact Center
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