AI TOOL PROFILE
Leaping AI: Voice AI Platform for Call Centers
- Customer Support
- Contact Center
- Enterprise companies
- Mid-market companies
- Customer support teams
- Sales teams
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise companies, Mid-market companies, Customer support teams, Sales teams
- Key use cases
- Customer support automation, Lead qualification, Appointment setting, Outbound call campaigns, Operations workflow automation
- Integrations
- Hubspot, Salesforce
- Official website
- Visit Leaping AI official website
How AI is used
Leaping AI is a voice AI platform designed to deploy digital call center workers that handle phone interactions. It supports both inbound and outbound calling and operates in over 15 languages.
The platform is intended for customer support, sales, and operations teams. It focuses on automating tasks such as appointment booking, lead qualification, and tier 1 support, with a capability to transfer calls to human agents via SIP.
Buyers can configure agents using a no-code builder and select from multiple LLM providers. The system includes built-in hosted telephony, which may reduce the need for a separate phone system.
Buyers should confirm how the API-based CRM and ERP integrations fit their current data workflow and request a quote for pricing based on their expected call volume.
Key Features
No-code agent builder
Allows users to configure AI agents based on their business playbooks and call flows.
Built-in hosted telephony
Includes number provisioning and call routing.
Automated call summarization
Captures call details and generates summaries available in the analytics dashboard.
Multi-LLM support
Provides the option to choose between different Large Language Models to power voice agents.
SIP call transfers
Supports transferring AI-handled calls to human team members.
Voicemail detection
Identifies when a call has reached a voicemail box during outbound campaigns.
Analytics dashboard
Tracks call volume and live calls and provides searchable call transcripts.
Use Cases
Customer support automation
Handling common customer inquiries and transferring complex issues to human agents.
Lead qualification
Engaging inbound leads through conversation to determine fit.
Appointment setting
Automating the booking process for appointments via voice interaction.
Outbound call campaigns
Re-engaging past customers or following up on inquiries.
Operations workflow automation
Using voice agents to handle repetitive operational tasks.
Integrations
- Hubspot
- Salesforce
FAQ
Does Leaping AI integrate with CRMs?
- Yes, it can connect to HubSpot, Salesforce, and other third-party tools via API to sync data.
How does Leaping AI handle call transfers?
- The platform supports transferring calls from AI agents to human agents, including SIP transfers.
What is the pricing for Leaping AI?
- Pricing is not listed on the website; buyers must request a custom quote.
Is Leaping AI suitable for non-English speaking markets?
- Yes, the platform is designed to operate in over 15 different languages.
Source category: Customer Support
Source subcategory: Contact Center
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