AI TOOL PROFILE
LeadDesk: Cloud Contact Center Software
- Customer Support
- Contact Center
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Customer Support Teams
- Outbound Sales Teams
Pricing
Pricing starts at 99€ per license per month for the Instant tier (minimum 5 licenses). Other tiers include Essential (109€) and Advanced (139€). The Enterprise tier requires a custom quote and a minimum of 50 licenses.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Customer Support Teams, Outbound Sales Teams
- Key use cases
- High-Volume Outbound Sales, Omnichannel Customer Support, B2C Telemarketing, Agent Performance Coaching
- Integrations
- Salesforce CTI, Zendesk CTI, HubSpot CTI, Pipedrive CTI, Microsoft Dynamics CTI
- Official website
- Visit leaddesk official website
How AI is used
LeadDesk is a cloud-based contact center solution designed for inbound customer service and outbound sales operations. It provides a communication hub that aggregates multiple channels, including voice, SMS, email, and webchat, into a single interface for agents.
The platform is available for businesses of various sizes and is used in sectors such as finance, healthcare, and energy. It provides automated dialing options to support outbound outreach and routing tools to help manage inbound inquiries.
Buyers should note that the software is designed for high-volume environments and includes security certifications for EU data storage. Businesses should confirm whether they require basic calling features or the API and onboarding support available in higher tiers.
Key Features
Omnichannel Communication
Consolidates phone, email, chat, and SMS interactions into one view for agents.
Predictive and AI Dialers
Automates outbound calling to connect agents with live contacts.
IVR Solutions
Provides interactive voice response systems to route callers to specific departments.
Workforce Management
Includes tools for monitoring agent performance, coaching in real time, and gamification.
Skill-Based Routing
Directs incoming customer inquiries to the agent qualified to handle the request.
AI Chatbot
Supports automated customer interactions via webchat.
Use Cases
High-Volume Outbound Sales
Using predictive or AI dialers for outreach campaigns and appointment setting.
Omnichannel Customer Support
Managing customer inquiries across multiple channels through a routing system.
B2C Telemarketing
Supporting consumer campaigns with compliance management and dynamic scripting.
Agent Performance Coaching
Using monitoring and leaderboards to track agent KPIs.
Integrations
- Salesforce CTI
- Zendesk CTI
- HubSpot CTI
- Pipedrive CTI
- Microsoft Dynamics CTI
FAQ
What is the minimum number of licenses for LeadDesk?
- The Instant, Essential, and Advanced plans require a minimum of 5 licenses, while the Enterprise plan requires a minimum of 50 licenses.
Does LeadDesk support multiple communication channels?
- Yes, it supports phone, email, chat, and SMS through its omnichannel routing and management system.
Where is LeadDesk data stored?
- LeadDesk stores all data in the EU and is compatible with GDPR requirements.
Can LeadDesk integrate with my existing CRM?
- LeadDesk provides CTI integrations for CRMs including Salesforce, Zendesk, HubSpot, Pipedrive, and Microsoft Dynamics.
Source category: Customer Support
Source subcategory: Contact Center
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