AI TOOL PROFILE
laivly Review: AI Platform for Contact Centers
- Customer Support
- Contact Center
- Customer support teams
- Contact center operations managers
- Businesses in regulated industries
- Teams using legacy tech stacks
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer support teams, Contact center operations managers, Businesses in regulated industries, Teams using legacy tech stacks
- Key use cases
- Real-time Agent Support, Autonomous Issue Resolution, Conversational Front Line, Agent Ramp Support
- Official website
- Visit laivly official website
How AI is used
laivly is an AI platform designed for contact centers. It uses an AI agent called Sidd, which can work alongside human agents to provide real-time guidance or operate independently to handle end-to-end customer workflows.
The software is designed for customer support teams across various sectors, including retail, logistics, and finance. It integrates with existing tech stacks through a desktop application and browser extension, which may reduce the need for complex APIs or system overhauls.
Buyers can choose from different configurations: agent assistance, autonomous agents for resolution, or a conversational front line to identify customer intent. The platform also includes a no-code control center for managing these AI agents.
Before choosing laivly, buyers should confirm how the agent-level access requirements fit with their internal security policies and verify that the no-code configuration tools meet their specific workflow needs.
Key Features
Sidd Duo
Supports agents with real-time assistance, including live transcription, automated case notes, and guidance.
Sidd Solo
An autonomous AI agent that can perform tasks such as order look-ups and cross-system research to resolve interactions.
Sidd Intercept
A conversational AI front line designed to identify customer intent and urgency before routing or resolving the issue.
Sidd Studio
A no-code control center used to design, deploy, and refine AI agents using plain-language prompts.
API-Free Integration
A desktop application and browser extension that allows the AI to operate existing tools using agent-level credentials.
Compliance Certifications
The platform is PCI DSS certified and supports compliance with GDPR, CCPA, HIPAA, and PIPEDA.
Use Cases
Real-time Agent Support
Using Sidd Duo to provide agents with automated case notes and cross-system research during live calls.
Autonomous Issue Resolution
Deploying Sidd Solo to handle end-to-end customer interactions, such as order look-ups, without human intervention.
Conversational Front Line
Using Sidd Intercept to greet customers and identify intent before escalating to a human agent.
Agent Ramp Support
Using AI-powered guidance to support new hires during their onboarding process.
FAQ
How does laivly integrate with existing software?
- laivly uses a desktop application and browser extension that operates existing tools using standard agent-level credentials, which avoids the need for APIs or replatforming.
Is laivly compliant with data privacy laws?
- Yes, it is PCI DSS certified and complies with GDPR, CCPA, HIPAA, and PIPEDA. The company states that it does not store personal identifiable information (PII).
What is the difference between Sidd Duo and Sidd Solo?
- Sidd Duo is designed to assist human agents with real-time guidance and notes, while Sidd Solo is an autonomous agent that handles customer interactions from start to finish.
Source category: Customer Support
Source subcategory: Contact Center
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