laivly Review: AI Platform for Contact Centers
laivly helps customer support teams automate workflows and assist agents without requiring system replatforming. It is designed for contact centers in industries such as banking, healthcare, and insurance.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Contact center operations managers, Businesses in regulated industries, Teams using legacy tech stacks
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Real-time Agent Support, Autonomous Issue Resolution, Conversational Front Line, Agent Ramp Support
- Official website
- laivly.com
laivly is an AI platform designed for contact centers. It uses an AI agent called Sidd, which can work alongside human agents to provide real-time guidance or operate independently to handle end-to-end customer workflows.
The software is designed for customer support teams across various sectors, including retail, logistics, and finance. It integrates with existing tech stacks through a desktop application and browser extension, which may reduce the need for complex APIs or system overhauls.
Buyers can choose from different configurations: agent assistance, autonomous agents for resolution, or a conversational front line to identify customer intent. The platform also includes a no-code control center for managing these AI agents.
Before choosing laivly, buyers should confirm how the agent-level access requirements fit with their internal security policies and verify that the no-code configuration tools meet their specific workflow needs.
Key Features
Supports agents with real-time assistance, including live transcription, automated case notes, and guidance.
An autonomous AI agent that can perform tasks such as order look-ups and cross-system research to resolve interactions.
A conversational AI front line designed to identify customer intent and urgency before routing or resolving the issue.
A no-code control center used to design, deploy, and refine AI agents using plain-language prompts.
A desktop application and browser extension that allows the AI to operate existing tools using agent-level credentials.
The platform is PCI DSS certified and supports compliance with GDPR, CCPA, HIPAA, and PIPEDA.
Use Cases
Using Sidd Duo to provide agents with automated case notes and cross-system research during live calls.
Deploying Sidd Solo to handle end-to-end customer interactions, such as order look-ups, without human intervention.
Using Sidd Intercept to greet customers and identify intent before escalating to a human agent.
Using AI-powered guidance to support new hires during their onboarding process.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
laivly uses a desktop application and browser extension that operates existing tools using standard agent-level credentials, which avoids the need for APIs or replatforming.
Yes, it is PCI DSS certified and complies with GDPR, CCPA, HIPAA, and PIPEDA. The company states that it does not store personal identifiable information (PII).
Sidd Duo is designed to assist human agents with real-time guidance and notes, while Sidd Solo is an autonomous agent that handles customer interactions from start to finish.
Source category: Customer Support
Source subcategory: Contact Center
