Joonto: Business Phone System for Mobile Teams
Joonto supports small and mid-market companies in tracking and monitoring team mobile communications. It is designed for operations managers who need visibility into mobile call activities without requiring employees to use a separate softphone app.
At a glance
- Category
- Browse Operations tools
- Best for
- Small businesses with mobile teams, Mid-market companies, Enterprise companies needing mobile call tracking, Operations managers overseeing remote staff
- Pricing
- Pricing starts at $10 per user per month for the Essentials plan. Pro and Premium tiers are available for advanced call management. Volume discounts may apply based on the length of the agreement.
- Key use cases
- Mobile Team Oversight, Call Coaching, Centralized Call Routing, Activity Logging
- Integrations
- Office365, Google Contacts, iCloud, Zapier, Salesforce
- Official website
- Visit joonto official website
Joonto is a cloud-based communication platform designed to turn standard mobile devices into a managed business phone system. It focuses on native mobile calling, which allows team members to dial contacts normally while the platform tracks the activity.
The software is designed for businesses with mobile workforces that need oversight of client communications. It provides tools for recording calls, monitoring live texts, and managing call routing through IVR and workgroup queues.
Buyers should confirm their specific needs regarding call handling; basic plans focus on logs and metrics, while features like call coaching and auto-attendants are available in the Pro and Premium tiers. Users should also verify if the calling limits in the U.S. and Canada fit their business footprint.
Key Features
Native Mobile Calling
Supports making business calls using the mobile device's native dialer.
Live Call and Text Monitoring
Includes a view for team SMS messages and call monitoring for coaching purposes.
Call Recording
Supports recording mobile calls for quality and tracking purposes.
Voice IVR and Auto-Attendant
Supports routing of calls directly to mobile devices based on user input.
Workgroup Queues
Allows calls to be sent to a group for team answering when an individual is unavailable.
Digital Dashboard
Provides a view of team mobile call and text statistics in real time.
Use Cases
Mobile Team Oversight
Tracking and managing business calls and texts made from employee mobile devices.
Call Coaching
Using live call monitoring and barge-in features to support staff during active client calls.
Centralized Call Routing
Using IVR and workgroup queues to direct incoming business calls to the appropriate mobile team member.
Activity Logging
Maintaining call and text logs for business records and lead activity tracking.
Best For
- Small businesses with mobile teams
- Mid-market companies
- Enterprise companies needing mobile call tracking
- Operations managers overseeing remote staff
Integrations
- Office365
- Google Contacts
- iCloud
- Zapier
- Salesforce
- Microsoft Dynamics
- HubSpot
- Slack
Pricing
Pricing starts at $10 per user per month for the Essentials plan. Pro and Premium tiers are available for advanced call management. Volume discounts may apply based on the length of the agreement.
FAQ
How does Joonto's calling differ from other VoIP apps?
- Joonto uses native mobile calling, which allows users to dial contacts from their phone rather than relying solely on a separate software app to place calls.
What are the different pricing tiers for Joonto?
- Joonto offers Essentials (starting at $10/user/month), Pro (starting at $25/user/month), and Premium (starting at $45/user/month), with features scaling from basic logs to advanced IVR and coaching tools.
Does Joonto integrate with CRM software?
- Yes, the Pro plan and above support direct integrations with Salesforce, Microsoft Dynamics, and HubSpot.
Source category: Operations
Source subcategory: Business Phone System
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Categories
Software Type
How AI is used
Joonto is a cloud-based mobile phone platform for businesses that need to track and monitor team mobile calls and texts using native dialing. It supports workflows such as live call coaching and automated routing through IVR. Advanced monitoring and routing features are available in the Pro and Premium pricing tiers.
Pros & Cons
Pros
- Uses native mobile dialing rather than a required third-party app for calls
- Supports syncing with Google, iCloud, and Office365 contacts
- Includes integrations with CRM tools like Salesforce and HubSpot in higher tiers
- Offers connectivity options through Zapier
Cons
- Essentials plan does not include call transfer, parking, or live monitoring
- Unlimited calling is limited to the U.S. and Canada for local DID numbers
- Additional charges apply for toll-free numbers and extra DID numbers
