ITC Cloud: Business Phone System and VoIP Service
ITC Cloud helps small and mid-market companies manage business communications and call center operations. It is designed for organizations that require 24/7 US-based support and flexible call routing.
At a glance
- Category
- Operations
- Best for
- Small businesses, Mid-market companies, Non-profit organizations, Healthcare providers, Financial services firms
- Pricing
- ITC Cloud CX pricing starts at $40.95 per user per month for the Standard plan, $87.99 for Pro, and $127.99 for Advanced (based on 50 users).
- Key use cases
- Inbound and Outbound Call Management, Customer Support Operations, Marketing Performance Tracking, Communication Infrastructure Updates
- Integrations
- CRM connector, Open API
- Official website
- itccloud.com
ITC Cloud is a cloud-based communication suite that provides VoIP phone services, a cloud contact center (ITC Cloud CX), call tracking, and SIP trunking. It is designed to support voice, video, and data management as an alternative to traditional phone systems.
The platform supports a variety of business sizes, from startups and small businesses to larger organizations. It is designed for industries such as healthcare, finance, government, insurance, dealerships, and non-profits.
Buyers can use the tool to manage inbound and outbound call flows, monitor agent performance via real-time analytics, and interact with customers across multiple channels. The service includes onboarding support, such as a project manager and professional installation.
Buyers should confirm which pricing tier fits their agent count and whether they require specific CRM connectors or API access available in higher-priced plans.
Key Features
Cloud-based business phone system providing digital voice communication.
Software for managing call center operations with agent management and queue features.
Dashboards and reporting that provide insights into call center traffic and activity.
Tools designed to automatically capture and route calls to specific departments or agents.
A tool for building interactive voice response menus to guide callers.
Supports customer interaction across various channels, including SMS, chat, and email.
Connects existing phone infrastructure to a cloud-based voice service.
Tracks call sources and provides AI-powered insights into sales and service.
Use Cases
Managing business call flows using call routing and IVR menus.
Running a cloud contact center with agent monitoring and real-time queue statistics.
Using call tracking software to identify lead sources via AI-powered insights.
Replacing traditional POTS lines and upgrading legacy systems via SIP trunking.
Best For
Integrations
Pricing
ITC Cloud CX pricing starts at $40.95 per user per month for the Standard plan, $87.99 for Pro, and $127.99 for Advanced (based on 50 users).
FAQ
ITC Cloud is a cloud-based communication platform that provides VoIP phone services, cloud contact center software, call tracking, and SIP trunking for businesses.
Pricing for ITC Cloud CX starts at $40.95 per user per month for the Standard plan, with Pro and Advanced tiers available at higher price points based on a 50-user minimum.
Yes, they offer 24/7/365 US-based live support, along with live training and professional installation assistance.
The platform is designed for various sectors, including dealerships, finance, government, healthcare, insurance, and non-profits.
Source category: Operations
Source subcategory: Business Phone System
