AI TOOL PROFILE
ipscape Review: Cloud Contact Centre Software
- Customer Support
- Contact Center
- Customer Support Teams
- Outbound Sales Teams
- Financial Services Providers
- Government Agencies
Pricing
Pricing for SCAPE UC for Teams starts at $25 per user per month. Pricing for other contact centre packages was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer Support Teams, Outbound Sales Teams, Financial Services Providers, Government Agencies
- Key use cases
- Omnichannel Customer Support, Automated Outbound Outreach, 24/7 Self-Service, Compliance-Heavy Communication
- Integrations
- Salesforce, Zendesk, ServiceNow, Microsoft Dynamics
- Official website
- Visit ipscape official website
How AI is used
ipscape is a cloud-based contact centre and customer experience platform designed for teams that need to manage omnichannel interactions. It supports multiple communication channels, including voice, email, web chat, SMS, and WhatsApp, which may help businesses centralize their customer touchpoints.
The software is designed for customer support and sales teams, offering AI-driven automation and call centre tools. It includes specialized solutions for sectors such as financial services and government, focusing on compliance and outbound activity.
Buyers should consider whether they need a full contact centre suite or a unified communications tool, as the platform offers different tiers. They should also verify if the specific industry-focused compliance tools meet their regional regulatory requirements.
Key Features
AI-Powered Dialler
Outbound calling technology that includes answering machine detection to help increase contact rates.
Conversational AI Bots
Digital assistants designed to provide 24/7 customer service and escalate complex cases to human agents.
Omnichannel Support
Combines voice, email, web chat, SMS, and WhatsApp into a single communication view.
Intelligent IVR
Interactive Voice Response routing to direct customers to relevant communication paths.
Call Recording and Storage
Capabilities to record interactions and store them for quality and compliance purposes.
Lead Management
Tools designed to help outbound teams track and manage potential customer leads.
Use Cases
Omnichannel Customer Support
Managing customer inquiries across voice, email, and social messaging channels in one platform.
Automated Outbound Outreach
Using AI diallers and answering machine detection to support sales and collection initiatives.
24/7 Self-Service
Deploying conversational AI bots to handle routine customer queries without agent intervention.
Compliance-Heavy Communication
Supporting financial or government sectors with ISO 27001 certified processes and call recording.
Integrations
- Salesforce
- Zendesk
- ServiceNow
- Microsoft Dynamics
FAQ
What is the difference between SCAPE UC for Teams and the Contact Centre solution?
- SCAPE UC for Teams focuses on collaboration and basic calling, whereas the Contact Centre solution includes features like call routing workflows, wrap codes, and multichannel customer journeys.
Does ipscape support AI automation?
- Yes, it features conversational AI bots for 24/7 service and an AI-powered dialler with answering machine detection.
Which CRMs does ipscape integrate with?
- The platform supports integrations with Salesforce, Zendesk, ServiceNow, and Microsoft Dynamics.
Source category: Customer Support
Source subcategory: Contact Center
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