AI TOOL PROFILE
Exotel Voice: Cloud Contact Center Software
- Customer Support
- Contact Center
- Enterprise Companies
- Mid-Market Companies
- Customer Support Teams
Pricing
Exotel offers a free trial. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise Companies, Mid-Market Companies, Customer Support Teams
- Key use cases
- Customer Support Management, Sales Lead Engagement, Automated Outreach Campaigns, Debt Collection Workflows
- Integrations
- CRM integration, Help Desk integration
- Official website
- Visit exotel voice official website
How AI is used
Exotel is a cloud-based communication platform designed to help businesses manage customer interactions. It combines telephony with AI-driven tools to handle voice calls, SMS, and messaging channels like WhatsApp and Email in a single interface.
The software is aimed at enterprise companies and customer support teams that require compliance with standards like GDPR and ISO 27001. It offers no-code tools for managers and APIs for developers to build communication workflows.
Buyers can use the platform to automate initial customer inquiries via bots or route calls to agents using skills-based routing. The system includes dashboards to monitor agent performance and call quality in real time.
Prospective buyers should confirm if the technical requirements for API integrations align with their internal capabilities and whether the enterprise-focused pricing fits their budget, as specific plan costs are not listed publicly.
Key Features
AI-Driven Routing
Supports intelligent routing to direct calls to agents based on skills or context.
Omnichannel Communication
Supports Voice, SMS, WhatsApp, and Email within a unified desktop experience.
Sentiment and Intent Analysis
AI tools designed to detect the tone and intent of customer conversations in real time.
CPaaS APIs
Developer-first APIs for integrating voice and messaging capabilities into existing business applications.
Real-time Analytics Dashboards
Provides visibility into call flow, agent performance, and campaign metrics.
Intelligent Voice Agents and Chatbots
GenAI-powered bots designed to resolve queries and handle initial customer interactions.
Use Cases
Customer Support Management
Managing volumes of user inquiries through a cloud contact center to support response times.
Sales Lead Engagement
Using predictive dialing and personalized omnichannel conversations to engage leads.
Automated Outreach Campaigns
Scheduling and broadcasting voice campaigns via IVR to reach customers.
Debt Collection Workflows
Utilizing automated communication tools to manage debt collection processes.
Integrations
- CRM integration
- Help Desk integration
FAQ
What channels does Exotel Voice support?
- Exotel supports an omnichannel approach including Voice, SMS, WhatsApp, and Email.
Is Exotel Voice secure for sensitive data?
- The platform is designed for security and complies with ISO 27001, GDPR, and PCI-DSS standards.
Does Exotel offer a trial?
- Yes, Exotel provides a free trial option for users to test the platform.
Who is Exotel Voice best suited for?
- It is designed for business sizes from small to large enterprises, particularly those with high call volumes or a need for AI-driven automation.
Source category: Customer Support
Source subcategory: Contact Center
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