Exotel Voice: Cloud Contact Center Software
Exotel helps customer support and sales teams manage call volumes through automated routing and AI tools. It is designed for organizations needing a unified view of voice, SMS, and WhatsApp interactions.
At a glance
- Category
- Customer Support
- Best for
- Enterprise Companies, Mid-Market Companies, Customer Support Teams
- Pricing
- Exotel offers a free trial. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Customer Support Management, Sales Lead Engagement, Automated Outreach Campaigns, Debt Collection Workflows
- Integrations
- CRM integration, Help Desk integration
- Official website
- www.exotel.com
Exotel is a cloud-based communication platform designed to help businesses manage customer interactions. It combines telephony with AI-driven tools to handle voice calls, SMS, and messaging channels like WhatsApp and Email in a single interface.
The software is aimed at enterprise companies and customer support teams that require compliance with standards like GDPR and ISO 27001. It offers no-code tools for managers and APIs for developers to build communication workflows.
Buyers can use the platform to automate initial customer inquiries via bots or route calls to agents using skills-based routing. The system includes dashboards to monitor agent performance and call quality in real time.
Prospective buyers should confirm if the technical requirements for API integrations align with their internal capabilities and whether the enterprise-focused pricing fits their budget, as specific plan costs are not listed publicly.
Key Features
Supports intelligent routing to direct calls to agents based on skills or context.
Supports Voice, SMS, WhatsApp, and Email within a unified desktop experience.
AI tools designed to detect the tone and intent of customer conversations in real time.
Developer-first APIs for integrating voice and messaging capabilities into existing business applications.
Provides visibility into call flow, agent performance, and campaign metrics.
GenAI-powered bots designed to resolve queries and handle initial customer interactions.
Use Cases
Managing volumes of user inquiries through a cloud contact center to support response times.
Using predictive dialing and personalized omnichannel conversations to engage leads.
Scheduling and broadcasting voice campaigns via IVR to reach customers.
Utilizing automated communication tools to manage debt collection processes.
Best For
Integrations
Pricing
Exotel offers a free trial. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Exotel supports an omnichannel approach including Voice, SMS, WhatsApp, and Email.
The platform is designed for security and complies with ISO 27001, GDPR, and PCI-DSS standards.
Yes, Exotel provides a free trial option for users to test the platform.
It is designed for business sizes from small to large enterprises, particularly those with high call volumes or a need for AI-driven automation.
Source category: Customer Support
Source subcategory: Contact Center
