AI TOOL PROFILE
EasyGoIVR: Cloud-Based IVR Software
- Customer Support
- Contact Center
- Small Businesses
- Mid-Market Companies
- Call Center Operators
Pricing
Paid subscription plans include GOLD (Rs. 3000 for 180 days), Platinum (Rs. 5000 for 180 days), and Diamond (Rs. 11,999 for 365 days).
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Call Center Operators
- Key use cases
- 24/7 Call Availability, Call Center Management, Call Data Analysis
- Official website
- Visit easygoivr official website
How AI is used
EasyGoIVR is a hosted Interactive Voice Response (IVR) system designed to handle client calls through a cloud-based platform. It allows businesses to set up automated greetings and route callers to destinations based on their needs.
The software is designed for companies that operate call centers or require a structured way to manage incoming phone traffic. It supports call management tasks such as recording, tracking, and blacklisting.
Buyers should note that access to the system requires KYC verification. Because the software is subscription-based with specific minute and channel limits per tier, buyers should confirm their expected call volume against the plan limits.
Key Features
Automatic Call Routing
Directs callers to the appropriate destination based on their needs and inputs.
Personalized Greetings
Provides voice greetings that can be tailored based on the campaign-specific DID number.
Call Recording and Tracking
Supports recording of calls and tracking of call data through CDR.
Call Reporting
Provides graphical analytics for connected and answered calls in real time.
Automatic Call Blacklisting
Allows the system to automatically block specific callers.
Programmable IVR Setup
Supports customization of the interactive voice response workflow.
Use Cases
24/7 Call Availability
Using automated responses to ensure callers can interact with the business outside of standard office hours.
Call Center Management
Routing incoming traffic to different agents and groups to organize customer support workflows.
Call Data Analysis
Using graphical analytics and call reports to monitor connected and answered call rates.
FAQ
What are the pricing options for EasyGoIVR?
- EasyGoIVR offers three plans: GOLD at Rs. 3000 for 180 days, Platinum at Rs. 5000 for 180 days, and Diamond at Rs. 11,999 for 365 days.
Does EasyGoIVR support 24/7 call handling?
- Yes, the interactive voice response system is designed to help businesses be available to callers 24/7.
What is required to access the EasyGoIVR system?
- The system is designed for security and can only be accessed through KYC verification.
Source category: Customer Support
Source subcategory: Contact Center
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