AI TOOL PROFILE
Dragapp: Gmail Shared Inbox and Collaboration Tool
- Productivity
- Collaboration
- Small businesses using Google Workspace
- Mid-market companies with shared team inboxes
- Customer support teams
- Sales operations teams
Pricing
Pricing starts at $12 per user per month (billed yearly) for the Starter plan. Higher tiers include Plus at $18 and Pro at $24 per user per month (billed yearly).
At a glance
- Best for
- Small businesses using Google Workspace, Mid-market companies with shared team inboxes, Customer support teams, Sales operations teams
- Key use cases
- Customer Support Help Desk, Sales Pipeline Management, HR and Payroll Support, Financial Operations, ITSM Tech Support
- Integrations
- Gmail, Google Workspace, Google Groups, Google Calendar, Zapier
- Official website
- Visit Dragapp official website
How AI is used
Dragapp is a Chrome extension and platform designed to turn Gmail into a collaborative workspace. It allows teams to manage shared email addresses—such as support@ or sales@—and WhatsApp messages using a visual board system, which helps teams track conversation ownership.
It is designed for teams in sales, customer support, HR, finance, and ITSM who use Gmail and require more coordination than a standard inbox. The tool includes features for task management, automated routing, and internal team chat to help reduce the frequency of forwarding and BCCing emails.
Buyers should confirm which plan fits their needs, as capabilities like WhatsApp integration, custom user roles, and API access are available on the Pro plan. As it functions as a Chrome extension, it provides browser-based access for users within the Google ecosystem.
Key Features
Shared Inboxes
Allows teams to manage general company email accounts and Google Groups directly inside Gmail.
Visual Workspaces
Provides Kanban board, list, and preview views to organize emails and tasks.
AI Assistants
Supports AI-powered tagging, sentiment detection, and drafting to help organize and respond to emails.
Workflow Automation
Includes automated tagging, workspace routing, and round-robin assignment to help distribute workloads.
Internal Collaboration
Includes shared drafts, team chat with @mentions, and collision detection to help prevent duplicate replies.
Task Management
Supports creating tasks, checklists, and adding notes directly within the Gmail interface.
Use Cases
Customer Support Help Desk
Managing a multi-channel help desk for incoming customer queries via email and WhatsApp.
Sales Pipeline Management
Using boards as a simple CRM to track inbound leads and prospecting efforts.
HR and Payroll Support
Organizing employee help desk requests and onboarding/offboarding workflows.
Financial Operations
Managing accounts payable, receivable, and expense management communications.
ITSM Tech Support
Coordinating IT help desk tickets and technical support requests.
Integrations
- Gmail
- Google Workspace
- Google Groups
- Google Calendar
- Zapier
FAQ
What does Dragapp do?
- Dragapp is a Chrome extension that turns Gmail into a shared team workspace with features like shared inboxes, Kanban boards, and task management.
Does Dragapp store my emails?
- No, Dragapp does not store the content of your emails; it fetches and sends emails via the Gmail API directly.
Which plan should I choose for WhatsApp integration?
- WhatsApp channels are available on the Pro plan, which starts at $24 per user per month when billed yearly.
Is there a free trial available?
- Yes, Dragapp offers a 7-day free trial that does not require a credit card to start.
Source category: Productivity
Source subcategory: Collaboration
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