AI TOOL PROFILE
DialLink: Business Phone System and AI Voice Agents
- Operations
- Business Phone System
- Small businesses
- Startups
- Remote-first teams
Pricing
Plans start at $15 per user/month for the Essential tier, with Professional at $25 and Enterprise at $40. A 7-day free trial is available.
At a glance
- Best for
- Small businesses, Startups, Remote-first teams
- Key use cases
- Handling Routine Inbound Calls, Lead Qualification, Remote Team Communication, Omnichannel Customer Support
- Integrations
- Salesforce, HubSpot, Microsoft Teams, Slack, Zapier
- Official website
- Visit DialLink official website
How AI is used
DialLink is a cloud-based communication platform for small businesses and startups. It combines phone system capabilities, such as IVR menus and call routing, with messaging channels including SMS and WhatsApp for Business.
The platform is built for teams that need to centralize customer interactions. It includes AI features that support call summaries, transcription, and sentiment analysis, as well as an AI voice agent called AiVA for handling routine calls.
Buyers should confirm which tier they need based on automation requirements, as AI voice agents and advanced call intelligence are available in the Professional and Enterprise plans.
Integration options are available for common CRMs and productivity tools to help businesses sync call logs and contact data.
Key Features
AiVA AI Voice Agents
Automated agents that can answer common questions, take messages, schedule appointments, and qualify leads.
AI Call Intelligence
Supports automatic call tagging, sentiment analysis, and the generation of call summaries and action items.
Unified Messaging
Combines SMS, WhatsApp for Business, and RCS messaging into a single contact thread.
Call Management Tools
Includes IVR menus, call queues, ring groups, and automated callbacks to manage inbound traffic.
Global Number Options
Provides one free U.S. number per user with each plan and supports local or toll-free numbers in over 100 countries.
Voicemail Transcription
Converts voicemail messages into text for review.
Use Cases
Handling Routine Inbound Calls
Using AI voice agents to greet callers and answer frequent questions.
Lead Qualification
Using AI agents to capture initial prospect information and qualify leads before routing them to a team member.
Remote Team Communication
Using browser-based access and mobile apps to make and receive business calls.
Omnichannel Customer Support
Responding to customers via phone calls, SMS, or WhatsApp.
Integrations
- Salesforce
- HubSpot
- Microsoft Teams
- Slack
- Zapier
- Google Contacts
- M365 Contacts
FAQ
Which DialLink plan includes AI voice agents?
- AI voice agents (AiVA) are available in the Professional and Enterprise plans.
Does DialLink provide phone numbers?
- Yes, every plan includes one free U.S. phone number per user, and additional local or toll-free numbers may be purchased.
Can I use my existing phone number with DialLink?
- Yes, DialLink supports the porting of numbers from other carriers.
Is there a free trial for DialLink?
- DialLink offers a 7-day free trial for its plans.
Source category: Operations
Source subcategory: Business Phone System
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