AI TOOL PROFILE
DialerAI: Call Center and Predictive Dialing Software
- Customer Support
- Contact Center
- Sales Teams
- Customer Support Teams
- Call Center Operators
- Outreach Marketing Agencies
- Call Center Service Resellers
Pricing
Pricing starts at $299/month for 25 ports. Higher tiers range up to $2,250/month for 1,000 ports, with increased agent counts and additional features such as white-labeling and APIs.
At a glance
- Best for
- Sales Teams, Customer Support Teams, Call Center Operators, Outreach Marketing Agencies, Call Center Service Resellers
- Key use cases
- Lead Generation, Political Campaigning, Debt Collection, Phone Surveys, Inbound Support
- Integrations
- Braintree (PayPal), SIP providers
- Official website
- Visit dialer official website
How AI is used
DialerAI is a multi-tenant call center platform that supports inbound and outbound operations. It is designed for teams that need to reach a large number of contacts using tools such as predictive dialing and voice broadcasting.
The software supports sales teams, customer support centers, and specialized outreach operations such as political campaigns and debt collection agencies. Users can integrate their own VoIP providers to manage call costs and access the system via a web-based interface.
The platform supports interactive voice response (IVR) for inbound routing and SMS messaging for outreach. It also includes options for those wanting to resell call center services through white-labeling and multi-tenant management.
Buyers should confirm which pricing tier they need, as certain features such as developer APIs and white-labeling are only available on higher-priced plans.
Key Features
Predictive Dialing
Adjusts the calling rate based on agent availability to keep staff occupied.
Voicemail Detection
Identifies when a call is answered by a machine and can either hang up or drop a pre-recorded message after the beep.
Voice Broadcasting
Sends voice or SMS messages to groups of contacts with interactive keypad responses.
Skills-Based Routing
Directs inbound calls through an IVR to an agent based on the caller's needs.
Text-to-Speech
Converts text into synthesized speech for personalized messaging and prototyping surveys.
Multi-Tenant White Labeling
Allows resellers to brand the platform and manage multiple customer accounts.
Use Cases
Lead Generation
Using Press-1 campaigns to identify interested prospects and transfer them to live agents.
Political Campaigning
Reaching out to voters via predictive dialing or voice broadcasting to deliver campaign messages.
Debt Collection
Making payment reminder calls and using auto-redial for contacts who were unavailable.
Phone Surveys
Collecting feedback or opinions from contacts via keypress or voice recording.
Inbound Support
Managing incoming customer queries using IVR menus and skills-based routing to agent queues.
Integrations
- Braintree (PayPal)
- SIP providers
FAQ
What is predictive dialing in DialerAI?
- It is a feature that adjusts the call rate based on the number of available agents to help keep staff utilized while reducing unanswered calls.
Can I use my own phone provider with DialerAI?
- Yes, the platform supports most SIP providers, allowing businesses to use their preferred VoIP provider.
Which plans include white-labeling and API access?
- White-labeling is available on plans with 250 ports or more, and developer APIs are included in plans with 500 ports or more.
Source category: Customer Support
Source subcategory: Contact Center
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