Convoso Call Center and Outbound Dialer Software
Convoso helps high-volume sales and lead generation teams manage outbound outreach. It is designed for organizations that need to balance high call volumes with regulatory compliance.
At a glance
- Category
- Customer Support
- Best for
- Call centers, Sales teams, Lead generation businesses, BPOs
- Pricing
- Pricing was not clearly available from the provided evidence. Pricing is customized based on seats, features, and integrations. Annual plans may include a 20% discount. Buyers should confirm current pricing on the vendor website.
- Key use cases
- High-Volume Outbound Sales, Lead Generation Campaigns, Compliance-Heavy Outreach, Inbound Call Handling
- Official website
- convoso.com
Convoso is a cloud-based contact center platform designed for teams that handle high volumes of outbound and inbound calls. It combines dialing automation with communication tools and compliance guardrails to help sales teams reach prospects.
The software serves BPOs and lead generation teams in sectors such as insurance, financial services, and real estate. It supports connection rates through AI-driven number management and automated dialing modes.
Beyond dialing, the platform includes tools for omnichannel engagement via email and SMS, as well as compliance features to help businesses follow state and federal calling laws. It uses an open API to connect with CRM and third-party applications.
Buyers should confirm current pricing on the vendor website as it is customized based on specific needs. No free trial is available, though live demos are provided.
Key Features
Includes predictive and power dialing options to automate outbound call volume.
An AI-powered engine that scores DIDs in real time and automates the procurement and assignment of phone numbers.
Features DNC scrubbing, STIR/SHAKEN attestation, and StateTracker for monitoring state-specific dialing rules.
Supports integrated outreach across voice, email, and SMS.
Provides agents with visible disclosures and compliance messaging during calls.
Supports integrations between the dialer and external CRMs or proprietary business applications.
Use Cases
Using predictive dialing to help sales teams increase live connections.
Managing prospect lists while using automated scrubbing to maintain calling lists.
Applying state-specific dialing restrictions and TCPA guardrails to help reduce regulatory risk.
Managing incoming customer queries alongside outbound sales efforts.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Pricing is customized based on seats, features, and integrations. Annual plans may include a 20% discount. Buyers should confirm current pricing on the vendor website.
FAQ
Convoso provides customized quotes based on the number of seats, specific features, and required integrations.
No, Convoso does not offer a free trial, but they provide live customized demos.
The platform includes DNC scrubbing, STIR/SHAKEN attestation, the Reassigned Numbers Database (RND), and StateTracker for state-specific rules.
Source category: Customer Support
Source subcategory: Contact Center
