AI TOOL PROFILE
Cinnox: Omnichannel Contact Center Software
- Customer Support
- Contact Center
- Customer support teams
- Businesses operating in multiple countries
- Financial services and retail sectors
Pricing
Pricing was not clearly available from the provided evidence. The platform offers a free 14-day trial with no credit card required. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer support teams, Businesses operating in multiple countries, Financial services and retail sectors
- Key use cases
- Omnichannel Support Management, Global Customer Engagement, Support Automation, Customer Journey Orchestration
- Integrations
- Salesforce, Zapier, Gmail, Outlook, WhatsApp
- Official website
- Visit Cinnox official website
How AI is used
Cinnox is a contact center platform designed to unify various communication channels, including voice, SMS, and WhatsApp, into a single system. It includes a lightweight CRM to help teams maintain a view of customer identities and interactions.
The software supports customer support teams, with specific applications for sectors like financial services, retail, and digital banking. It provides tools to manage customer journeys and extract insights from unstructured data.
Key capabilities include an AI Q&A bot for routine queries and real time chat translation for global operations. Buyers should confirm if the included lightweight CRM meets their specific data needs or if they require a deeper integration with an existing external CRM.
Administrative controls include GDPR compliance and security settings, such as two-factor authentication and IP login lists, to support data protection requirements.
Key Features
AI Q&A Bot
Supports automating routine queries using a knowledge base and provides contextual interaction summaries for agents.
Real-time Chat Translation
Supports communication across 150+ countries by translating chats in real time.
Intelligent Routing
Designed to connect customers with experts based on routing rules.
Lightweight CRM
Provides a unified view of customer identity and identity management.
Virtual Numbers
Provides access to a network of virtual numbers covering over 150 countries.
AI-Suggested Labels
Uses AI to suggest labels and topics for organizing and managing inquiries.
SMS and WhatsApp Campaigns
Supports the creation and management of outbound messaging campaigns.
Use Cases
Omnichannel Support Management
Unifying telecom and digital touchpoints to manage customer interactions in one hub.
Global Customer Engagement
Using real time translation and virtual numbers to support customers in multiple countries.
Support Automation
Deploying an AI bot to handle common questions, allowing agents to focus on more complex tasks.
Customer Journey Orchestration
Mapping and guiding customers through interactions across various channels.
Integrations
- Salesforce
- Zapier
- Gmail
- Outlook
- Facebook Messenger
- Line
FAQ
Does Cinnox offer a free trial?
- Yes, Cinnox provides a free 14-day trial that does not require a credit card for signup.
What channels does Cinnox support?
- The platform unifies telecom and digital touchpoints, including voice, SMS, WhatsApp, Facebook Messenger, WeChat, and email.
Is Cinnox suitable for international business?
- It is designed for global use, offering virtual numbers and real time chat translation covering over 150 countries.
Source category: Customer Support
Source subcategory: Contact Center
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