ChargeAutomation: Guest Experience Software
ChargeAutomation helps property managers and hotel operators automate the guest arrival process. It is designed for teams that need to digitize registration and collect payments before guest arrival.
At a glance
- Category
- Operations
- Best for
- Vacation rental managers, Boutique hotel operators, Short-term rental hosts, Property management companies
- Pricing
- Pricing starts at $39 per month, with a free trial available. Tiered plans include Basic (no subscription fee), Essentials, and Professional.
- Key use cases
- Contactless Arrival, Security Deposit Collection, Regulatory Compliance, Ancillary Revenue Growth
- Integrations
- Guesty, Hostaway, Cloudbeds, Hostfully, Stripe
- Official website
- chargeautomation.com
ChargeAutomation is a guest experience platform designed to handle administrative tasks in the guest journey. It supports moving the check-in and payment process online, which may reduce manual workload for front-desk staff and property managers.
The software is designed for hotels, boutique rentals, and vacation rental management companies. It provides a centralized way to collect identification, manage security deposits, and offer additional services through a digital portal.
Capabilities include biometric ID verification for security and automated reporting to local authorities in supported countries to support legal compliance. It is designed to work alongside existing Property Management Systems (PMS).
Buyers should confirm if their specific payment gateway is among the supported options and whether the automated authority reporting is active for their specific operating region.
Key Features
Digital forms for guest registration, including ID collection, e-signatures, and custom questions.
Supports contactless collection of reservation balances, tourist taxes, and security deposits.
Identity screening using facial recognition and passport scans to help reduce fraud.
Web-based portals providing guests with house manuals, access codes, and local recommendations.
Submits guest registration data to local police and tourism authorities in supported countries such as Spain.
Allows operators to offer room upgrades or additional services during the pre-check-in process.
Supports timed access codes for guests once check-in requirements are met.
Use Cases
Allowing guests to complete registration and ID verification online before arrival to help reduce front-desk queues.
Automating the pre-authorization and release of damage deposits to help protect property assets.
Using automated reporting to send guest data to national authorities in countries with mandatory lodging laws.
Presenting personalized upsell offers for early check-ins or airport pickups via the guest portal.
Best For
Integrations
Pricing
Pricing starts at $39 per month, with a free trial available. Tiered plans include Basic (no subscription fee), Essentials, and Professional.
FAQ
No, ChargeAutomation connects to your existing payment gateway, which means the business retains control of its funds.
No, the system is web-based, allowing guests to complete registration and access guidebooks via a secure link in their browser.
Yes, the platform is designed to manage multiple properties, allowing operators to set specific rules for each location.
Pricing starts at $39 per month, and a free trial is available for new users.
Source category: Operations
Source subcategory: Property Management
