AI TOOL PROFILE
ChargeAutomation: Guest Experience Software
- Operations
- Property Management
- Vacation rental managers
- Boutique hotel operators
- Short-term rental hosts
- Property management companies
Pricing
Pricing starts at $39 per month, with a free trial available. Tiered plans include Basic (no subscription fee), Essentials, and Professional.
At a glance
- Best for
- Vacation rental managers, Boutique hotel operators, Short-term rental hosts, Property management companies
- Key use cases
- Contactless Arrival, Security Deposit Collection, Regulatory Compliance, Ancillary Revenue Growth
- Integrations
- Guesty, Hostaway, Cloudbeds, Hostfully, Stripe
- Official website
- Visit Chargeautomation official website
How AI is used
ChargeAutomation is a guest experience platform designed to handle administrative tasks in the guest journey. It supports moving the check-in and payment process online, which may reduce manual workload for front-desk staff and property managers.
The software is designed for hotels, boutique rentals, and vacation rental management companies. It provides a centralized way to collect identification, manage security deposits, and offer additional services through a digital portal.
Capabilities include biometric ID verification for security and automated reporting to local authorities in supported countries to support legal compliance. It is designed to work alongside existing Property Management Systems (PMS).
Buyers should confirm if their specific payment gateway is among the supported options and whether the automated authority reporting is active for their specific operating region.
Key Features
Online Check-in
Digital forms for guest registration, including ID collection, e-signatures, and custom questions.
Payment Automation
Supports contactless collection of reservation balances, tourist taxes, and security deposits.
Biometric ID Verification
Identity screening using facial recognition and passport scans to help reduce fraud.
Digital Guidebooks
Web-based portals providing guests with house manuals, access codes, and local recommendations.
Automated Authority Reporting
Submits guest registration data to local police and tourism authorities in supported countries such as Spain.
Upsell Management
Allows operators to offer room upgrades or additional services during the pre-check-in process.
Smart Lock Integration
Supports timed access codes for guests once check-in requirements are met.
Use Cases
Contactless Arrival
Allowing guests to complete registration and ID verification online before arrival to help reduce front-desk queues.
Security Deposit Collection
Automating the pre-authorization and release of damage deposits to help protect property assets.
Regulatory Compliance
Using automated reporting to send guest data to national authorities in countries with mandatory lodging laws.
Ancillary Revenue Growth
Presenting personalized upsell offers for early check-ins or airport pickups via the guest portal.
Integrations
- Guesty
- Hostaway
- Cloudbeds
- Hostfully
- Stripe
- PayPal
FAQ
Does ChargeAutomation process payments directly?
- No, ChargeAutomation connects to your existing payment gateway, which means the business retains control of its funds.
Do guests need to download an app for the check-in process?
- No, the system is web-based, allowing guests to complete registration and access guidebooks via a secure link in their browser.
Is the software suitable for multi-property management?
- Yes, the platform is designed to manage multiple properties, allowing operators to set specific rules for each location.
What is the starting price for ChargeAutomation?
- Pricing starts at $39 per month, and a free trial is available for new users.
Source category: Operations
Source subcategory: Property Management
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