Car Wars: Automotive Call Tracking and Phone Traffic Management
Car Wars helps automotive dealership managers track phone leads and monitor agent performance. It is designed for teams that want to identify missed call opportunities and automate service scheduling.
At a glance
- Category
- Browse Sales tools
- Best for
- Automotive Dealerships, BDC Managers, Service Directors, General Managers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Sales Lead Management, Service Appointment Scheduling, Agent Performance Coaching, Marketing Attribution
- Integrations
- Google Analytics, Google Ads, Tekion, Reynolds and Reynolds FOCUS CRM, DP360 CRM
- Official website
- Visit car wars official website
Car Wars is a cloud-based call tracking and phone management system designed for the automotive industry. It provides visibility into phone interactions to help dealerships identify where leads may be lost and how agents handle calls.
The platform is intended for dealership decision-makers, including general managers, BDC managers, and service directors. It uses call recording and transcription alongside AI tools to analyze caller sentiment and assist with lead assignment to the CRM.
In addition to tracking, the software includes a cloud phone system and an AI receptionist to help manage inbound traffic. Buyers should confirm how specific CRM integrations align with their internal lead management processes.
Key Features
Cari Phone Assist
An AI receptionist and service scheduler that operates 24/7 to handle calls and book appointments.
CRM Lead Assignment
Uses voice recognition to identify agents and supports automatic assignment of sales calls within the CRM.
Missed Opportunity Alerts
Sends text and email notifications for unconnected or unbooked calls to support faster follow-up.
Caller Sentiment Detection
Analyzes tone and volume to alert managers to potential customer dissatisfaction.
Conversational Transcriptions
Converts phone calls into a text format using AI for review and auditing.
DNI Website Tracking
Uses Dynamic Number Insertion to tie phone calls back to digital marketing campaigns and keywords.
Use Cases
Sales Lead Management
Tracking inbound sales calls to help ensure leads are logged in the CRM and assigned to a salesperson.
Service Appointment Scheduling
Using AI to handle service bookings and manage the service drive's phone traffic.
Agent Performance Coaching
Reviewing call recordings and transcriptions to identify training needs.
Marketing Attribution
Connecting phone calls to specific online ads or keywords to help measure digital campaign ROI.
Best For
- Automotive Dealerships
- BDC Managers
- Service Directors
- General Managers
Integrations
- Google Analytics
- Google Ads
- Tekion
- Reynolds and Reynolds FOCUS CRM
- DP360 CRM
- GoTo Connect
- eDealer
- Gubagoo
- Xtime
- Kenect
- eLead Service
- CDK Drive
- CarNow
- Urban Science
- Salesforce
- Momentum CRM
- DriveCentric
- DealerSocket
- DealerPeak
- AutoAlert
- Affinitiv
- Advent
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
What does Car Wars do for automotive dealerships?
- It tracks and analyzes incoming and outgoing calls to help dealerships identify missed leads, monitor agent performance, and manage phone traffic.
Does Car Wars integrate with CRMs?
- Yes, it supports integrations with over 50 CRM platforms to help push call data and lead assignments into the dealership's management system.
What is Cari Phone Assist?
- Cari is a 24/7 AI voice assistant designed to act as a receptionist and service scheduler to help dealerships book appointments.
Source category: Sales
Source subcategory: Lead Generation
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Categories
Software Type
How AI is used
Car Wars uses AI to support call tracking and phone management for automotive dealerships. It provides features such as lead assignment, sentiment detection, and 24/7 AI reception to help managers oversee phone performance. Potential buyers should verify CRM compatibility.
Pros & Cons
Pros
- Tailored for automotive dealership workflows
- Supports integrations with over 50 CRM platforms
- Provides automated summaries and recaps of customer calls
- Includes dedicated tools for both sales and service departments
Cons
- Designed exclusively for the automotive industry
- Utility depends on integration with the dealership's specific CRM or DMS
- Pricing is not listed publicly
