AI TOOL PROFILE
CallGear: Business Phone System and Call Tracking
- Operations
- Business Phone System
- Small businesses
- Mid-market companies
- Call centers
- Digital marketing agencies
Pricing
Pricing starts at $59/month for the Starter plan, which includes 3 users and 2 countries. Higher tiers include Pro ($169/month), Elite ($499/month), and VIP ($499/month) with increased user and country limits.
At a glance
- Best for
- Small businesses, Mid-market companies, Call centers, Digital marketing agencies
- Key use cases
- Lead Source Tracking, Call Quality Monitoring, Automated Call Routing, Managing Remote Teams
- Integrations
- Bitrix24, HubSpot, Zapier, Pipedrive, Zoho
- Official website
- Visit CallGear official website
How AI is used
CallGear is a cloud-based communication platform that provides virtual PBX services, call tracking, and omnichannel messaging. It is designed for businesses that need to manage a professional phone presence across multiple countries using browser-based access.
The system is built for companies in sectors like real estate, automotive, and healthcare that rely on phone-based lead generation. It supports the organization of call flows using IVR menus and provides tools to capture missed leads through automated callbacks.
Buyers can use the platform to monitor agent performance via call recordings and AI-driven speech analytics. The software also includes website widgets for WhatsApp, Telegram, and web chat to centralize communication channels.
Buyers should confirm their specific user count and country requirements, as these factors determine the appropriate pricing tier and plan limits.
Key Features
Virtual PBX & Numbers
Provides virtual phone numbers for over 70 destinations with cloud-based call management.
IVR Voice Menus
Supports pre-recorded voice messages to welcome callers and route them to a specific department.
Call Tracking & Analytics
Tracks which marketing channels and ad sources are generating phone leads.
Speech Analytics
Uses AI to transcribe, tag, and summarize sales calls for quality control and performance reporting.
Omnichannel Widgets
Integrates website chat, WhatsApp, and Telegram into an operator workspace.
Automated Callbacks
Initiates outbound calls to customers who have filled out a web form or were missed during a call.
Use Cases
Lead Source Tracking
Monitoring which Google or Facebook ad campaigns are driving phone inquiries.
Call Quality Monitoring
Using AI transcriptions and recordings to review agent scripts and identify sales gaps.
Automated Call Routing
Using IVR menus to direct callers to specific departments like sales or service.
Managing Remote Teams
Providing a consistent business phone presence for staff working from different locations via a cloud system.
Integrations
- Bitrix24
- HubSpot
- Zapier
- Pipedrive
- Zoho
- Kommo
- Google Ads
- Facebook Ads
- Bing Ads
FAQ
What is CallGear used for?
- CallGear is used to manage business calls via a virtual PBX, track the effectiveness of marketing channels through call analytics, and monitor call quality using AI transcriptions.
Does CallGear integrate with CRMs?
- Yes, it offers native integrations with HubSpot, Zoho, Pipedrive, Bitrix24, Kommo, and others, as well as a Zapier integration.
Which plan should I choose based on team size?
- The Starter plan supports 3 users, the Pro plan supports 8 users, the Elite plan supports 25 users, and the VIP plan supports up to 60 users.
Source category: Operations
Source subcategory: Business Phone System
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