Calldacity: Business Phone System and AI Agent
Calldacity helps businesses manage communications through a unified hub. It is designed for teams that need automated call handling or CRM synchronization.
At a glance
- Category
- Productivity
- Best for
- NetSapiens users, Sales teams using CRMs, Customer support representatives, Remote workers
- Pricing
- Pricing is based on a plan model with user-based fees and add-on features. A free 30-day trial is available for the AI Agent.
- Key use cases
- 24/7 Call Handling, CRM Data Synchronization, Remote Team Collaboration, Administrative Support
- Integrations
- Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, Zoho Desk
- Official website
- calldacity.com
Calldacity is a cloud-based communication platform designed for NetSapiens users. It combines business phone services with AI-driven automation, providing tools for voice calls, video meetings, and team messaging across various devices.
The software is designed for sales teams, customer support representatives, and remote workers who use CRM data to manage client interactions. It includes an AI Agent that can handle routine inquiries and route calls.
Users can use the platform to generate call summaries, log SMS conversations to CRM records, and collaborate via digital whiteboards. For system administrators, it includes an AI chatbot to assist with phone system management and configuration.
Buyers should confirm how the user-based pricing and add-on model fit their budget and verify if their existing hardware or softphone setup is compatible with the cloud-to-cloud architecture.
Key Features
An automated assistant that answers calls 24/7, handles common inquiries, and routes callers to staff.
Connects communication data with platforms such as Salesforce, HubSpot, Microsoft Dynamics 365, and Zoho CRM.
Provides click-to-dial functionality and screen pops of CRM records when a call is received.
Automatically generates summaries of meetings and discussions to capture key points and action items.
An embedded tool in the admin portal that helps system administrators manage settings and access knowledge bases.
Includes tools for team chat, video calls, webinars, and a digital whiteboard for collaboration.
Use Cases
Using the AI Agent to answer frequently asked questions and route calls after business hours.
Logging SMS and call data into Salesforce or HubSpot to maintain customer records.
Coordinating projects through team chat, video conferencing, and shared digital whiteboards.
Utilizing the admin chatbot to update voice recordings or modify department assignments.
Best For
Integrations
Pricing
Pricing is based on a plan model with user-based fees and add-on features. A free 30-day trial is available for the AI Agent.
FAQ
Calldacity is a cloud-based business communication platform that provides phone, video, and chat services with integrated AI tools for NetSapiens users.
Yes, Calldacity provides a free 30-day trial specifically for its AI Agent feature.
It supports integrations with Salesforce, HubSpot, Microsoft Dynamics 365, and Zoho CRM, among other platforms.
Yes, the platform maintains HIPAA, SOC 2, and SOC 3 compliance certifications.
Source category: Productivity
Source subcategory: Business Phone System
