AI TOOL PROFILE
Augutech: Call Center Software
- Customer Support
- Contact Center
- Customer Support Teams
- Sales Teams
- Financial Services
- Healthcare and Insurance Providers
Pricing
Pricing is per-agent. Starter plans range from $100 to $140 per user, and Business plans range from $125 to $175 per user. Setup fees apply. Buyers should confirm final pricing on the vendor website.
At a glance
- Best for
- Customer Support Teams, Sales Teams, Financial Services, Healthcare and Insurance Providers
- Key use cases
- Managing Inbound Support Queues, Executing Outbound Campaigns, MCA Industry Lead Outreach, Compliance and Quality Monitoring
- Integrations
- Salesforce, Go High Level, Monday.com, Vtiger, Service Titan
- Official website
- Visit augutech official website
How AI is used
Augutech is a call center platform that handles inbound and outbound communications. It is designed for support and sales teams, particularly those operating in financial services, healthcare, insurance, and home services. The software provides various dialing modes and routing options to manage how agents connect with prospects and customers.
For outbound operations, the tool supports predictive, power, preview, and progressive dialing. It includes AI-driven technology designed to help mitigate 'scam likely' call labels. Inbound functionality supports queue configuration and custom IVR routing to direct callers to specific agent groups.
Buyers should note that the system is custom-configured for each client, and there is no standard free trial, although 30-minute demos are available. Setup fees apply to customize the solution to meet business needs.
Users can connect the platform to various CRMs via a directory of integrations, which helps maintain lead data and call records across tools.
Key Features
Outbound Dialing Modes
Supports predictive, power, preview, and progressive dialing to manage how agents connect with leads.
AI Scam Likely Mitigation
Uses AI to monitor carrier traffic data and analyze responses to help reduce the occurrence of 'scam likely' labels.
Inbound Queue and IVR
Supports custom IVR routing and inbound queue configuration to direct calls to specific agents.
Answering Machine Detection
Designed to identify voicemails and filter them out to connect agents to live calls.
Agent Monitoring
Provides supervisors with a view of agent activity in real time, with options to listen to or barge in on calls.
Call Recordings and Redactions
Includes storage for call recordings and the ability to redact sensitive data for PCI compliance.
Use Cases
Managing Inbound Support Queues
Using custom IVR and queue strategies to route customer calls to the appropriate agent group.
Executing Outbound Campaigns
Utilizing predictive or power dialing to manage connection rates for sales teams.
MCA Industry Lead Outreach
Using the specialized MCA Power Dialer to reach merchants and provide funding services.
Compliance and Quality Monitoring
Reviewing call recordings and using IP restrictions to manage agent login locations.
Integrations
- Salesforce
- Go High Level
- Monday.com
- Vtiger
- Service Titan
- Centrex
FAQ
Is there a free trial for Augutech?
- No, Augutech does not offer free trials because systems are custom-built. However, they provide a personalized 30-minute demo upon request.
How long does it take to set up Augutech?
- The system typically takes 1-2 weeks to launch, though expedited launches within one day may be possible depending on the requirements.
What are the pricing options?
- Pricing is based on the number of active agents per month. Plans include Starter, Business, and Enterprise tiers, with monthly and annual contract options available.
Does Augutech integrate with other tools?
- Yes, it supports over 100 integrations, including Salesforce, Monday.com, and Go High Level.
Source category: Customer Support
Source subcategory: Contact Center
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