AI TOOL PROFILE
Aloware: AI-Powered Contact Center Software
- Customer Support
- Contact Center
- Sales development teams
- Customer support operations
- Marketing teams
- Businesses using HubSpot or Salesforce
Pricing
Pricing starts at $30 per agent per month, with tiered plans ranging up to $100 per user. AI voice agent usage is billed at 10¢ per minute.
At a glance
- Best for
- Sales development teams, Customer support operations, Marketing teams, Businesses using HubSpot or Salesforce
- Key use cases
- Lead Qualification, CRM-Driven Outreach, High-Volume SMS Campaigns, Remote Team Management
- Integrations
- HubSpot, Salesforce, Zoho, Pipedrive, HighLevel
- Official website
- Visit Aloware official website
How AI is used
Aloware is a cloud-based contact center platform designed to integrate with CRMs such as HubSpot, Salesforce, Pipedrive, and Zoho. It provides tools for inbound and outbound communication, including a Power Dialer and automated messaging systems.
The software is designed for sales development, marketing, and customer support teams. It supports lead outreach and inbound inquiries through a combination of human agents and AI-driven voice and SMS bots.
Capabilities include automated call transcription, sentiment analysis, and compliance tools designed to help prevent calls from being flagged as spam. Agents can access the system via a browser, desktop application, mobile app, or directly within their CRM interface.
Buyers should confirm the minimum user requirements for different plan tiers, as certain features like Salesforce integration or full API access are restricted to higher-tier plans.
Key Features
AI Voice and SMS Agents
Automated agents that can handle inbound calls, qualify leads, and respond to text inquiries.
Power Dialer
A dialing tool designed to help reps navigate lead lists.
Compliance Tools
Supports A2P 10DLC registration, CNAM, and STIR/SHAKEN to help maintain call and text delivery rates.
AI Conversation Analytics
Provides automated call transcriptions, summaries, and sentiment analysis to support agent coaching.
Local Presence
Dials prospects using area codes local to the lead to help increase pickup rates.
IVR Routing
Interactive voice response systems that route callers to the appropriate department or agent.
Use Cases
Lead Qualification
Using AI voice agents to field inbound inquiries and qualify leads before handing them off to a human representative.
CRM-Driven Outreach
Initiating calls and texts from CRM records and logging activities back to the contact timeline.
High-Volume SMS Campaigns
Sending bulk SMS broadcasts to segmented lists to promote offers or re-engage leads.
Remote Team Management
Monitoring agent performance through dashboards, call recording, and live call monitoring.
Integrations
- HubSpot
- Salesforce
- Zoho
- Pipedrive
- HighLevel
- Guesty
- Zapier
- Gong
- Slack
FAQ
What do Aloware's AI voice agents do?
- They can handle inbound calls, qualify leads, answer common questions, and transfer callers to live agents.
Does Aloware integrate with CRMs?
- Yes, it has native integrations with HubSpot, Salesforce, Zoho, Pipedrive, and HighLevel, among others.
How does Aloware handle carrier compliance?
- The platform includes tools for A2P 10DLC registration, CNAM, and STIR/SHAKEN support to help reduce spam labels.
Is there a free trial available?
- Yes, Aloware offers a 7-day free trial for users to test the platform.
Source category: Customer Support
Source subcategory: Contact Center
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