{"best_for":["Small Businesses","Mid-Market Companies","Enterprise Companies","Sales Teams","Customer Support Teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/aircall","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/aircall.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-002.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Aircall (https://aitoolsforbusiness.ai/aircall)"},"features":["AI Voice Agents: Agents designed to autonomously handle and qualify inbound calls 24/7.","AI Assist: Supports call summaries, key topic recognition, and sentiment analysis for conversation intelligence.","IVR Call Routing: A customizable interactive voice response menu to direct callers to the appropriate agent or department.","Power Dialer: Automates the dialing process to help sales teams manage their call volume.","WhatsApp Integration: Allows businesses to send and receive WhatsApp messages within the Aircall hub.","CRM Integrations: Bi-directional syncing with tools like Salesforce, HubSpot, and Zendesk to log calls and surface customer data."],"freshness_status":"fresh","name":"Aircall","pricing_note":"Aircall offers three tiers: Essentials, Professional, and Custom (25-license minimum), with a 7-day free trial. AI Assist and AI Assist Pro are available as optional add-ons for $9 and $49 per user/month, respectively.","pricing_url":"https://aircall.io/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T00:11:41.182Z","secondary_categories":[],"short_description":"Aircall is a cloud-based customer communications platform that combines a business phone system with AI-driven conversation intelligence and CRM integrations.","slug":"aircall","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/aircall","use_cases":["Inbound Call Qualification: Using AI Voice Agents to screen and qualify inbound leads.","Sales Team Coaching: Using AI Assist Pro for live transcription and prompts to guide reps during sales calls.","Customer Support Management: Organizing customer interactions through a shared inbox and routing calls via IVR menus.","CRM Data Synchronization: Logging call activity and notes into a CRM to maintain a customer history."],"website_url":"https://aircall.io/"}