AI TOOL PROFILE
Zuper: Field Service Management Software
- Operations
- Field Service Management
- Small Businesses
- Mid-Market Companies
- Service Businesses
- Roofing Companies
- HVAC and Plumbing Services
- Landscaping Businesses
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though a free trial is mentioned.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Service Businesses, Roofing Companies, HVAC and Plumbing Services
- Key use cases
- Field Technician Dispatching, End-to-End Job Tracking, Inventory Monitoring, Hands-Free Field Documentation
- Integrations
- HubSpot, Zendesk, QuickBooks, Avalara, Sage
- Official website
- Visit zuper official website
How AI is used
Zuper is a field service management platform designed to coordinate the activities of field technicians and back-office staff. It supports organizing work orders, managing schedules, and tracking equipment and inventory in one place.
The software is intended for small and mid-market service businesses, including those in roofing, electrical, and facility maintenance. It includes a mobile app for technicians and a dispatch board for managers to assign jobs based on location and skill.
Beyond scheduling, the tool supports the billing cycle through quoting, invoice management, and digital payment processing. It also includes AI capabilities to help summarize jobs and handle customer queries.
Buyers should confirm how the customizable workflows align with their specific operational needs and review the integration options to ensure it fits their existing CRM or accounting stack.
Key Features
Work Order Management
Supports the creation and tracking of service requests from initial lead to completion.
Intelligent Dispatching
Helps allocate jobs to technicians based on availability, proximity, and qualifications.
Inventory and Asset Management
Tracks customer assets and syncs mobile stock with warehouse inventory.
Zuper AI
Designed to capture field updates via voice, summarize jobs, and manage customer queries.
Mobile Applications
Provides field technicians with access to job details, signature collection, and status updates.
Digital Payments and Invoicing
Supports the creation of estimates and invoices with digital payment options.
Use Cases
Field Technician Dispatching
Using a dispatch board to assign technicians to jobs based on location and skill sets.
End-to-End Job Tracking
Managing the service lifecycle from lead capture and quoting to job completion and payment.
Inventory Monitoring
Tracking parts and equipment used on-site and syncing that data with the warehouse.
Hands-Free Field Documentation
Using Zuper Glass smart glasses to document and communicate from job sites.
Integrations
- HubSpot
- Zendesk
- QuickBooks
- Avalara
- Sage
- Xero
- Freshdesk
- Concur
- Field Nation
- Jotform
FAQ
Who is Zuper designed for?
- Zuper is designed for small and mid-market service businesses, specifically those in industries like roofing, HVAC, plumbing, electrical, and landscaping.
What does the Zuper AI feature do?
- Zuper AI is designed to help field crews capture updates on the go, summarize job details, and handle customer queries.
Can Zuper handle payments?
- Yes, it supports invoice management and digital payments via mobile, online, or in-person, including integrations with services like Stripe.
Is Zuper secure?
- Zuper holds the ISO/IEC 27001:2013 certification, which is an international standard for information security management.
Source category: Operations
Source subcategory: Field Service Management
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