AI TOOL PROFILE
CareAR: Augmented Reality for Field Service and Support
- Customer Support
- Field Service Management
- Field Service Organizations
- Customer Support Centers
- IT Services Teams
- Mid-Market Companies
- Enterprise Companies
Pricing
Pricing was not clearly available from the provided evidence. A 14-day guided setup trial is offered. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Field Service Organizations, Customer Support Centers, IT Services Teams, Mid-Market Companies, Enterprise Companies
- Key use cases
- Remote Technical Support, Field Technician Guidance, Self-Solve Troubleshooting, Technical Training
- Integrations
- ServiceNow, Salesforce
- Official website
- Visit carear official website
How AI is used
CareAR is an augmented reality (AR) platform designed for customer service, field service, and IT services organizations. It focuses on making technical expertise accessible through live visual collaboration and guided digital instructions.
The tool is intended for organizations that manage complex hardware or technical processes where on-site visits may be costly. It helps agents and technicians guide users through repairs or setups using AR overlays and video in real time.
Buyers can use the platform to create no-code instructional workflows or provide live remote assistance. The system also uses computer vision to help verify that specific objects or states have been correctly handled during a procedure.
Before choosing this tool, buyers should confirm how the AR guided instructions align with their current training workflows and ensure their target users have compatible mobile devices.
Key Features
CareAR Assist
Provides remote AR visual support allowing agents to see what the user sees and use AR annotations over live video.
CareAR Instruct
Delivers self-guided, step-by-step AR digital work instructions to help users solve issues without a live agent.
CareAR Experience Builder
A no-code tool with a drag-and-drop interface for creating interactive instructional workflows and 3D models.
Visual Verification
Uses machine learning and computer vision for object and state detection to verify that work has been completed.
AI Agents
Utilizes Retrieval Augmented Generation (RAG) technology to support experts and field workers with knowledge-based AI.
Use Cases
Remote Technical Support
Contact center agents provide live AR guidance to customers to resolve technical issues remotely.
Field Technician Guidance
On-site technicians access remote subject matter experts who can annotate their field of view in real time.
Self-Solve Troubleshooting
Customers use AR graphical guidance for unboxing, reboarding, or troubleshooting hardware independently.
Technical Training
Organizations use AR-enabled training modules to walk learners through complex hardware procedures step-by-step.
Integrations
- ServiceNow
- Salesforce
FAQ
What does CareAR do?
- CareAR provides an augmented reality platform that offers live remote visual support and self-guided digital instructions for technicians and customers.
Who is CareAR designed for?
- It is designed for mid-market and enterprise companies, specifically those in customer service, field service, and IT services.
Is there a trial available for CareAR?
- Yes, CareAR offers a free trial that includes a 14-day guided setup to tailor the experience to a specific use case.
Source category: Customer Support
Source subcategory: Field Service Management
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