AI TOOL PROFILE
Zenkraft Shipmate: Salesforce Shipping Software
- Operations
- Field Service Management
- Salesforce Service Cloud users
- Salesforce Commerce Cloud merchants
- Businesses using Salesforce CPQ
- Logistics operations managers
Pricing
Pricing starts at $3,499 per company per year for the Service Cloud solution.
At a glance
- Best for
- Salesforce Service Cloud users, Salesforce Commerce Cloud merchants, Businesses using Salesforce CPQ, Logistics operations managers
- Key use cases
- Salesforce Fulfillment Automation, Customer Return Management, Checkout Experience Enhancement, Automated Shipment Monitoring
- Integrations
- FedEx, UPS, USPS, DHL, Canada Post
- Official website
- Visit zenkraft shipmate official website
How AI is used
Zenkraft Shipmate is a native Salesforce application designed to support the shipping process. It allows users to book shipments, generate labels, and track packages from within their Salesforce environment, supporting over 150 carriers including FedEx, UPS, and DHL.
The tool is built for businesses using various Salesforce clouds, such as Commerce Cloud, Service Cloud, and Sales Cloud. It helps operations teams manage fulfillment by supporting label creation and providing customers with self-service return options and shipment tracking updates.
Buyers should note that this is a specialized tool for Salesforce users. Because it integrates with Salesforce CPQ and Order Management, buyers should confirm their specific Salesforce configuration to ensure compatibility with desired features.
Key Features
Multi-Carrier Support
Supports over 150 carriers, including FedEx, UPS, USPS, DHL, and Canada Post.
Automated Label Generation
Generates shipping labels in PDF, PNG, GIF, and Zebra formats via a Shipping Wizard or in bulk.
Post-Purchase Tracking
Supports automated tracking updates every hour and branded tracking emails.
Self-Service Returns
Allows customers to generate return labels through their account in Commerce Cloud.
Shipping Quotes
Supports shipping rate calculations with Salesforce CPQ to add shipping costs to quotes and orders.
Agentforce AI Extension
Includes an extension to support AI-driven agent functionality within Salesforce.
Use Cases
Salesforce Fulfillment Automation
Generating shipping labels and international forms directly from Salesforce objects.
Customer Return Management
Supporting a self-service return workflow where customers may initiate returns and print labels.
Checkout Experience Enhancement
Providing estimated delivery dates during the Commerce Cloud checkout process.
Automated Shipment Monitoring
Setting up hourly tracking updates to keep internal teams and customers informed of package status.
Integrations
- FedEx
- UPS
- USPS
- DHL
- Canada Post
- Salesforce CPQ
- Salesforce Order Management
- PrintNode
FAQ
Which Salesforce clouds does Zenkraft Shipmate support?
- It supports several Salesforce clouds, including Service Cloud, Sales Cloud, B2C Commerce, B2B Commerce, and Order Management.
How many carriers are supported by Zenkraft?
- Zenkraft supports over 150 carriers, including global providers like UPS, FedEx, DHL, and Canada Post.
What is the starting price for Zenkraft Shipmate?
- Pricing for the Service Cloud solution starts at $3,499 per company per year.
Source category: Operations
Source subcategory: Field Service Management
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