Zenkraft Shipmate: Salesforce Shipping Software
Zenkraft Shipmate helps businesses manage shipping workflows within Salesforce. It is designed for teams that need to centralize multi-carrier logistics and post-purchase tracking.
At a glance
- Category
- Operations
- Best for
- Salesforce Service Cloud users, Salesforce Commerce Cloud merchants, Businesses using Salesforce CPQ, Logistics operations managers
- Pricing
- Pricing starts at $3,499 per company per year for the Service Cloud solution.
- Key use cases
- Salesforce Fulfillment Automation, Customer Return Management, Checkout Experience Enhancement, Automated Shipment Monitoring
- Integrations
- FedEx, UPS, USPS, DHL, Canada Post
- Official website
- www.zenkraft.com
Zenkraft Shipmate is a native Salesforce application designed to support the shipping process. It allows users to book shipments, generate labels, and track packages from within their Salesforce environment, supporting over 150 carriers including FedEx, UPS, and DHL.
The tool is built for businesses using various Salesforce clouds, such as Commerce Cloud, Service Cloud, and Sales Cloud. It helps operations teams manage fulfillment by supporting label creation and providing customers with self-service return options and shipment tracking updates.
Buyers should note that this is a specialized tool for Salesforce users. Because it integrates with Salesforce CPQ and Order Management, buyers should confirm their specific Salesforce configuration to ensure compatibility with desired features.
Key Features
Supports over 150 carriers, including FedEx, UPS, USPS, DHL, and Canada Post.
Generates shipping labels in PDF, PNG, GIF, and Zebra formats via a Shipping Wizard or in bulk.
Supports automated tracking updates every hour and branded tracking emails.
Allows customers to generate return labels through their account in Commerce Cloud.
Supports shipping rate calculations with Salesforce CPQ to add shipping costs to quotes and orders.
Includes an extension to support AI-driven agent functionality within Salesforce.
Use Cases
Generating shipping labels and international forms directly from Salesforce objects.
Supporting a self-service return workflow where customers may initiate returns and print labels.
Providing estimated delivery dates during the Commerce Cloud checkout process.
Setting up hourly tracking updates to keep internal teams and customers informed of package status.
Best For
Integrations
Pricing
Pricing starts at $3,499 per company per year for the Service Cloud solution.
FAQ
It supports several Salesforce clouds, including Service Cloud, Sales Cloud, B2C Commerce, B2B Commerce, and Order Management.
Zenkraft supports over 150 carriers, including global providers like UPS, FedEx, DHL, and Canada Post.
Pricing for the Service Cloud solution starts at $3,499 per company per year.
Source category: Operations
Source subcategory: Field Service Management
