AI TOOL PROFILE
YakChat: Business Messaging and SMS Integration
- Productivity
- Collaboration
- Small businesses
- Mid-market companies
- Enterprise organizations
- Regulated industries
Pricing
YakChat offers Standard and Professional plans with a free trial. Text credit top-up bundles are available in $10, $20, and $50 increments.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, Regulated industries
- Key use cases
- Unified Business Texting, International Communication, BYOD Compliance, Automated Messaging Workflows
- Integrations
- Microsoft Teams, Cisco Webex, Power Automate, Tango Extend, Bandwidth
- Official website
- Visit YakChat official website
How AI is used
YakChat is a business messaging platform that integrates SMS, MMS, WhatsApp, and RCS capabilities into workspace tools such as Microsoft Teams and Cisco Webex. This allows staff to communicate with external contacts without leaving their primary collaboration environment.
The software supports organizations that require auditable communication. It provides options for phone number setups, including new numbers or enabling SMS on existing landlines and VoIP lines.
Key capabilities include shared inboxes for team collaboration, AI-driven translation, and compliance features including SOC 2 Type II certification and HIPAA compliance. These features may help businesses in regulated industries like healthcare and finance.
Buyers should confirm plan details, as certain features, such as MMS Group Chat, are limited to specific professional tiers and regions.
Key Features
Collaboration Platform Integration
Supports SMS, MMS, WhatsApp Business Messaging, and RCS within Microsoft Teams and Cisco Webex.
Flexible Inbox Options
Includes Personal Inboxes for 1-on-1 chats and Shared Inboxes for team-based message management.
AI Message Tools
Features an AI Message Translator for 110 languages, as well as AI Auto-Correct, Refine, and Shorten tools.
Compliance and Security
SOC 2 Type II certified and HIPAA compliant, with automated message archiving options.
Contact Management
Supports contact access from Outlook, SharePoint, and Microsoft Entra ID.
MFA Code Routing
Routes multi-factor authentication (OTP/2FA) codes to shared inboxes or Teams channels.
Use Cases
Unified Business Texting
Sending and receiving SMS and MMS directly within Microsoft Teams or Webex using a business number.
International Communication
Using the AI Message Translator to communicate with contacts in different languages.
BYOD Compliance
Integrating with Tango Extend to allow employees to text from personal phones while archiving messages for compliance.
Automated Messaging Workflows
Using the Power Automate connector to trigger SMS reminders or auto-responses based on business events.
Integrations
- Microsoft Teams
- Cisco Webex
- Power Automate
- Tango Extend
- Bandwidth
- Telnyx
- Twilio
- Inteliquent
- Sinch
- Infobip
- Flowroute
- Stour
- Tychron
- VoiceMeUp
- VOIP.ms
- SMTP2Go
FAQ
Which platforms does YakChat integrate with?
- YakChat integrates with Microsoft Teams and Cisco Webex, and provides a browser extension and mobile apps for iOS and Android.
Does YakChat support international messaging?
- Yes, it can send texts to international numbers supported by the platform and includes an AI translator for 110 languages.
How does the pricing for text credits work?
- Plans include a set number of free texts that refresh monthly. If you exceed this limit, you can purchase additional credit bundles in $10, $20, or $50 increments.
Is YakChat compliant for healthcare use?
- Yes, YakChat is HIPAA compliant and SOC 2 Type II certified, which supports the handling of sensitive healthcare data.
Source category: Productivity
Source subcategory: Collaboration
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