AI TOOL PROFILE
Xenial: Enterprise Restaurant POS and Omnichannel Solutions
- Operations
- Payment Processing
- Enterprise restaurants
- Quick-serve restaurant (QSR) chains
- Large entertainment venues
- Multi-unit franchise operators
- Convenience stores
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise restaurants, Quick-serve restaurant (QSR) chains, Large entertainment venues, Multi-unit franchise operators, Convenience stores
- Key use cases
- Drive-Thru Operations, Off-Premises Expansion, Cost Control Management, Self-Service Ordering
- Official website
- Visit xenial official website
How AI is used
Xenial provides software and hardware for the hospitality industry, focusing on enterprise-level operations. The platform integrates front-of-house ordering with back-of-house management to help large venues and restaurant chains maintain operations across multiple locations.
It is designed for large-scale quick-serve restaurants (QSR), convenience stores, and entertainment venues. The system supports various ordering channels, including mobile apps, kiosks, and drive-thrus, which connect to a cloud-native POS.
Beyond transaction processing, the tool includes kitchen management and back-office reporting intended to help managers monitor food and labor costs. The system includes integrated payment processing through its parent company, Global Payments.
Buyers should note that this is an enterprise-grade solution. Those with smaller operations should confirm if the scale of the tool and the associated hardware requirements align with their business size.
Key Features
Omnichannel Ordering
Supports online, mobile, and in-app ordering with direct injection into the POS.
Next Gen Drive-thru Controller
Includes AI voice bot ordering and suggestive selling features.
Back Office Reporting
Enterprise reporting tools designed to help managers track food and labor costs.
Kitchen Management
Includes predictive cooking software and hardware to help coordinate kitchen timing.
Integrated Payments
Supports EMV, tap-to-pay, Apple Pay, Google Wallet, and QR-code based touchless payments.
Digital Menu Boards
Indoor and outdoor digital signage that is managed via the cloud.
Use Cases
Drive-Thru Operations
Using timers and AI voice bots to support service and suggestive selling in drive-thru lanes.
Off-Premises Expansion
Implementing white-label mobile and online ordering to support guests ordering from outside the physical location.
Cost Control Management
Using back-office reporting to monitor inventory and labor expenses across multiple franchise locations.
Self-Service Ordering
Deploying kiosk hardware and software to support guest self-ordering.
FAQ
Who is Xenial designed for?
- Xenial is designed for enterprise-level restaurants, convenience stores, and entertainment venues, particularly those with multiple locations.
Does Xenial use AI in its products?
- Yes, Xenial incorporates AI into its Next Gen Drive-thru Controller for voice bot ordering and suggestive selling.
What payment methods does Xenial support?
- The system supports EMV, tap-to-pay, Apple Pay, Google Wallet, Gift Cards, ACH, and QR-code based touchless payments.
Can Xenial help with food and labor costs?
- Xenial provides a back-office reporting tool designed to help enterprise managers track food and labor costs.
Source category: Operations
Source subcategory: Payment Processing
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