AI TOOL PROFILE
Xelion Unified Communications Software
- Productivity
- Business Phone System
- Small businesses
- Mid-market companies
- Customer support teams
Pricing
Xelion uses a paid model with a fixed monthly price that includes all features under one license. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, Mid-market companies, Customer support teams
- Key use cases
- Centralizing Customer Support, Remote Team Collaboration, Call Quality Monitoring, CRM Data Transfer
- Integrations
- CRM, ERP
- Official website
- Visit xelion official website
How AI is used
Xelion is a cloud-based communication platform designed for small and medium-sized enterprises. It combines business telephony with messaging and video tools, supporting use across desk phones, computers, and mobile devices.
The platform is designed for businesses managing multiple customer contact channels, such as voice, SMS, and WhatsApp, within one interface. It includes a contact centre and a reporting suite to help managers monitor service quality.
Buyers should note that Xelion is sold exclusively through a network of certified partners who handle installation and local support. Businesses should confirm with a partner regarding their specific configuration requirements.
Xelion is ISO 27001 certified, which may be a consideration for companies with specific data security requirements.
Key Features
Omnichannel Communication
Supports voice calls, SMS, WhatsApp, and webchat within one platform.
Cloud Contact Centre
Provides tools for managing customer support and a reporting suite for performance insights.
AI-Powered Transcription
Supports the conversion of call recordings into text and analysis of conversations.
Multi-Device Support
Compatible with Windows, MacOS, mobile apps, and certified desk phones.
Business Integrations
Supports over 100 integrations to connect the platform with CRM and ERP systems.
Use Cases
Centralizing Customer Support
Using contact centre tools to handle voice, SMS, and WhatsApp queries in one location.
Remote Team Collaboration
Using video meetings and chats via mobile or desktop applications.
Call Quality Monitoring
Using AI transcription and the reporting suite to review customer interactions.
CRM Data Transfer
Connecting telephony to CRM systems to transfer customer data into the Xelion directory.
Integrations
- CRM
- ERP
FAQ
How is Xelion priced?
- Xelion operates on a fixed monthly price model where all features are included under a single license.
Can I buy Xelion directly from the vendor?
- No, Xelion is sold exclusively through a network of certified partners who provide advice, installation, and management services.
What devices are supported by Xelion?
- Xelion supports desk phones, Windows and Mac computers, and mobile devices such as smartphones and tablets.
Does Xelion have AI capabilities?
- Yes, it supports AI-powered transcription of call recordings and analysis of those transcriptions.
Source category: Productivity
Source subcategory: Business Phone System
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