Xelion Unified Communications Software
Xelion helps small and mid-market companies manage customer contact and internal collaboration. It is designed for teams requiring a fixed-cost model for telephony and omnichannel tools.
At a glance
- Category
- Productivity
- Best for
- Small businesses, Mid-market companies, Customer support teams
- Pricing
- Xelion uses a paid model with a fixed monthly price that includes all features under one license. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Centralizing Customer Support, Remote Team Collaboration, Call Quality Monitoring, CRM Data Transfer
- Integrations
- CRM, ERP
- Official website
- xelion.com
Xelion is a cloud-based communication platform designed for small and medium-sized enterprises. It combines business telephony with messaging and video tools, supporting use across desk phones, computers, and mobile devices.
The platform is designed for businesses managing multiple customer contact channels, such as voice, SMS, and WhatsApp, within one interface. It includes a contact centre and a reporting suite to help managers monitor service quality.
Buyers should note that Xelion is sold exclusively through a network of certified partners who handle installation and local support. Businesses should confirm with a partner regarding their specific configuration requirements.
Xelion is ISO 27001 certified, which may be a consideration for companies with specific data security requirements.
Key Features
Supports voice calls, SMS, WhatsApp, and webchat within one platform.
Provides tools for managing customer support and a reporting suite for performance insights.
Supports the conversion of call recordings into text and analysis of conversations.
Compatible with Windows, MacOS, mobile apps, and certified desk phones.
Supports over 100 integrations to connect the platform with CRM and ERP systems.
Use Cases
Using contact centre tools to handle voice, SMS, and WhatsApp queries in one location.
Using video meetings and chats via mobile or desktop applications.
Using AI transcription and the reporting suite to review customer interactions.
Connecting telephony to CRM systems to transfer customer data into the Xelion directory.
Best For
Integrations
Pricing
Xelion uses a paid model with a fixed monthly price that includes all features under one license. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Xelion operates on a fixed monthly price model where all features are included under a single license.
No, Xelion is sold exclusively through a network of certified partners who provide advice, installation, and management services.
Xelion supports desk phones, Windows and Mac computers, and mobile devices such as smartphones and tablets.
Yes, it supports AI-powered transcription of call recordings and analysis of those transcriptions.
Source category: Productivity
Source subcategory: Business Phone System
