Voxo: Conversational AI and Voice Analysis
Voxo helps customer service, sales, and operations teams extract insights from customer conversations. It is designed for businesses looking to monitor satisfaction levels and refine communication strategies.
At a glance
- Category
- Data & Analytics
- Best for
- Customer service departments, Sales operations teams, Quality assurance managers, Marketing analysts
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Customer Service Optimization, Sales Coaching, Automated Quality Assurance, Marketing Campaign Monitoring
- Integrations
- CRM import via API
- Official website
- voxo.ai
Voxo is a conversational AI platform designed to analyze and visualize voice and text interactions. It uses speech-to-text transcription and machine learning to help businesses identify trends and drivers behind customer feedback across communication channels.
The software is intended for teams in customer service, sales, quality assurance, and marketing. It supports these departments by providing automated summaries and sentiment metrics for conversations.
Key functionality includes the ability to track satisfaction and turnaround scores, as well as using generative AI to compile reports on common customer problems or reasons for churn. It also supports monitoring the real time impact of marketing campaigns on customer sentiment.
Buyers should confirm how the API-based data uploads align with their existing telephony or CRM infrastructure.
Key Features
Converts voice calls into text transcriptions for analysis and search.
Uses AI to group conversations by topic and provide summaries of interactions.
Provides a Satisfaction Score and Turnaround Score to measure customer sentiment and how it evolves during a call.
Extracts specific information from meetings to identify common customer feedback and issues.
Allows users to search through conversations and navigate to specific mentions of terms.
Visualizes data over time through trend diagrams and customizable views.
Use Cases
Identifying root causes of negative interactions and measuring the effectiveness of first-contact resolutions.
Analyzing communication styles, objection handling, and speech patterns to support sales team training.
Using communication models to monitor compliance and identify calls that deviate from checklists.
Tracking real time customer reactions and questions following a new offer or communication.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Voxo transcribes voice calls to text and uses AI to categorize conversations, summarize key points, and assign satisfaction scores based on sentiment.
It is designed for customer service, sales, quality assurance, and marketing teams who need to analyze customer interactions.
Voxo is ISO 27001 certified and uses AWS and Microsoft Azure infrastructure, employing encryption and access controls to comply with GDPR.
Source category: Data & Analytics
Source subcategory: Voice AI
