AI TOOL PROFILE
Voxo: Conversational AI and Voice Analysis
- Data and Analytics
- Voice AI
- Customer service departments
- Sales operations teams
- Quality assurance managers
- Marketing analysts
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer service departments, Sales operations teams, Quality assurance managers, Marketing analysts
- Key use cases
- Customer Service Optimization, Sales Coaching, Automated Quality Assurance, Marketing Campaign Monitoring
- Integrations
- CRM import via API
- Official website
- Visit voxo official website
How AI is used
Voxo is a conversational AI platform designed to analyze and visualize voice and text interactions. It uses speech-to-text transcription and machine learning to help businesses identify trends and drivers behind customer feedback across communication channels.
The software is intended for teams in customer service, sales, quality assurance, and marketing. It supports these departments by providing automated summaries and sentiment metrics for conversations.
Key functionality includes the ability to track satisfaction and turnaround scores, as well as using generative AI to compile reports on common customer problems or reasons for churn. It also supports monitoring the real time impact of marketing campaigns on customer sentiment.
Buyers should confirm how the API-based data uploads align with their existing telephony or CRM infrastructure.
Key Features
Speech-to-Text Transcription
Converts voice calls into text transcriptions for analysis and search.
Automatic Categorization and Summarization
Uses AI to group conversations by topic and provide summaries of interactions.
Sentiment Analysis Metrics
Provides a Satisfaction Score and Turnaround Score to measure customer sentiment and how it evolves during a call.
Generative AI Reporting
Extracts specific information from meetings to identify common customer feedback and issues.
Full-Text Search
Allows users to search through conversations and navigate to specific mentions of terms.
Trend Analysis
Visualizes data over time through trend diagrams and customizable views.
Use Cases
Customer Service Optimization
Identifying root causes of negative interactions and measuring the effectiveness of first-contact resolutions.
Sales Coaching
Analyzing communication styles, objection handling, and speech patterns to support sales team training.
Automated Quality Assurance
Using communication models to monitor compliance and identify calls that deviate from checklists.
Marketing Campaign Monitoring
Tracking real time customer reactions and questions following a new offer or communication.
Integrations
- CRM import via API
FAQ
What does Voxo do?
- Voxo transcribes voice calls to text and uses AI to categorize conversations, summarize key points, and assign satisfaction scores based on sentiment.
Who is Voxo designed for?
- It is designed for customer service, sales, quality assurance, and marketing teams who need to analyze customer interactions.
How does Voxo handle data security?
- Voxo is ISO 27001 certified and uses AWS and Microsoft Azure infrastructure, employing encryption and access controls to comply with GDPR.
Source category: Data & Analytics
Source subcategory: Voice AI
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