AI TOOL PROFILE
Utilocate: 811 Ticket Management Software
- Operations
- Field Service Management
- Utility companies
- Telecommunications firms
- 811 locators
- Municipalities
- SUE and private locators
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Utility companies, Telecommunications firms, 811 locators, Municipalities, SUE and private locators
- Key use cases
- 811 Ticket Routing, Damage Investigations, Field Documentation, Compliance Management
- Integrations
- Esri, Google Maps, ArcGIS, Azure, PowerBI
- Official website
- Visit utilocate official website
How AI is used
Utilocate is a ticket management system designed for companies handling underground utility locates and 811/One Call processes. It provides a centralized location for field data, documentation, and ticket routing, which may help reduce manual work associated with positive response submissions.
The software is intended for utility providers, telecom firms, and private locators. It supports field operations through a mobile app available for Apple and Android devices that allows for photo capture and vectorized sketching on maps, while office staff can use a dispatch role to monitor workloads and resource allocation.
Key functionality includes GIS integration and a routing algorithm that can be configured for efficiency or compliance. The platform also includes tools for damage investigations and custom audits to monitor field performance.
Buyers should confirm how the automated billing and reporting tools align with their specific contract requirements and whether the GIS integrations match their existing mapping infrastructure.
Key Features
Automated 811 Responses
Handles positive response submissions to 811 call centers, contractors, and utilities to reduce manual intervention.
GIS and Mapping Integration
Connects with Esri, Google Maps, and ArcGIS to import utility map data and provide digital dig coordinates.
Field Data Collection
Allows locators to capture photos and create vectorized markups or sketches directly on maps.
AI-Powered Insights
Analyzes historical data to identify patterns and may alert users to high-risk areas with a history of utility strikes.
Dispatch and Routing
Includes a dedicated dispatch role for monitoring locator workloads and a routing algorithm for field trip planning.
Automated Billing and Reporting
Applies billing rules to data to generate invoices and creates PDF reports for billable activities.
Use Cases
811 Ticket Routing
Using rule-based automation to assign locate requests to specific locators based on geographic polygons.
Damage Investigations
Creating and reporting on damage investigations and performing custom audits for field locators.
Field Documentation
Collecting site evidence using a camera and sketching tools to document dig sites.
Compliance Management
Automating the delivery of state dig laws and positive responses to regulatory agencies and excavators.
Integrations
- Esri
- Google Maps
- ArcGIS
- Azure
- PowerBI
- NetSuite
- Salesforce
FAQ
What does Utilocate do for 811 ticket management?
- It automates responses to 811 call centers, manages ticket routing, and provides tools for field locators to document sites with photos and sketches.
Which mapping tools integrate with Utilocate?
- The software integrates with GIS platforms including Esri, Google Maps, and ArcGIS.
How does the AI functionality work in Utilocate?
- Utilocate uses AI to analyze historical data and identify patterns, which may help alert users to potential dangers or high-risk utility strike areas.
Source category: Operations
Source subcategory: Field Service Management
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