Staffino Review: Customer Experience Management Software
Staffino helps businesses collect and analyze customer and employee feedback. It is designed for companies looking to link customer satisfaction with employee performance.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, Retailers, Call center managers
- Pricing
- The Growth plan starts at €350 per month. Pro and Enterprise plans have custom pricing. A 2-month pilot is available for testing.
- Key use cases
- Customer Feedback Collection, Employee Performance Tracking, Public Review Management, Employee Motivation
- Integrations
- API, FTP
- Official website
- staffino.com
Staffino is an experience management platform providing tools for both Customer Experience (CX) and Employee Experience (EX). It supports gathering feedback through various channels, including website surveys and public review connectors, and visualizing that data through dashboards.
The tool is designed for organizations in sectors such as retail, utilities, and call centers. It helps managers identify service gaps and track how individual employee performance relates to customer satisfaction.
Buyers should note that the Growth plan has limitations on survey counts and excludes certain AI and API features. Advanced AI capabilities, automated data transfers via API, and website feedback surveys are available in the Pro and Enterprise tiers. The company also provides consulting services to help teams develop CX strategies.
Key Features
Tools to collect and respond to customer feedback through a centralized interface.
Visual overviews of survey results and key performance metrics for customers and employees.
AI-powered tools designed to analyze the mood and primary topics within customer feedback.
Supports managing and responding to public reviews and analyzing feedback trends across platforms.
Modules designed to motivate employees by gamifying daily workflows and recognizing performance.
Embedded surveys that collect visitor feedback directly on a website.
Use Cases
Using surveys and website widgets to gather data on customer satisfaction.
Linking customer ratings to specific employees or teams to identify performance trends.
Monitoring and replying to public reviews to manage brand reputation.
Using recognition and gamification tools to support the workplace experience for front-line staff.
Best For
Integrations
Pricing
The Growth plan starts at €350 per month. Pro and Enterprise plans have custom pricing. A 2-month pilot is available for testing.
FAQ
The Growth plan starts at €350 per month, while Pro and Enterprise plans require custom pricing quotes.
Staffino does not offer a standard free trial but provides a 2-month pilot for businesses to test the services.
Basic AI features are available in the Pro plan, while advanced AI features are included in the Enterprise plan.
Yes, Staffino is ISO27001 certified for information security.
Source category: Customer Support
Source subcategory: Review Management
