AI TOOL PROFILE
Staffino Review: Customer Experience Management Software
- Customer Support
- Review Management
- Small businesses
- Mid-market companies
- Enterprise organizations
- Retailers
- Call center managers
- Field service management teams
Pricing
The Growth plan starts at €350 per month. Pro and Enterprise plans have custom pricing. A 2-month pilot is available for testing.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, Retailers, Call center managers
- Key use cases
- Customer Feedback Collection, Employee Performance Tracking, Public Review Management, Employee Motivation
- Integrations
- API, FTP
- Official website
- Visit staffino official website
How AI is used
Staffino is an experience management platform providing tools for both Customer Experience (CX) and Employee Experience (EX). It supports gathering feedback through various channels, including website surveys and public review connectors, and visualizing that data through dashboards.
The tool is designed for organizations in sectors such as retail, utilities, and call centers. It helps managers identify service gaps and track how individual employee performance relates to customer satisfaction.
Buyers should note that the Growth plan has limitations on survey counts and excludes certain AI and API features. Advanced AI capabilities, automated data transfers via API, and website feedback surveys are available in the Pro and Enterprise tiers. The company also provides consulting services to help teams develop CX strategies.
Key Features
Feedback Management
Tools to collect and respond to customer feedback through a centralized interface.
CX & EX Dashboards
Visual overviews of survey results and key performance metrics for customers and employees.
AI Topic & Sentiment Analyser
AI-powered tools designed to analyze the mood and primary topics within customer feedback.
Public Reviews Connector
Supports managing and responding to public reviews and analyzing feedback trends across platforms.
Employee Gamification
Modules designed to motivate employees by gamifying daily workflows and recognizing performance.
Website Feedback Surveys
Embedded surveys that collect visitor feedback directly on a website.
Use Cases
Customer Feedback Collection
Using surveys and website widgets to gather data on customer satisfaction.
Employee Performance Tracking
Linking customer ratings to specific employees or teams to identify performance trends.
Public Review Management
Monitoring and replying to public reviews to manage brand reputation.
Employee Motivation
Using recognition and gamification tools to support the workplace experience for front-line staff.
Integrations
- API
- FTP
FAQ
What is the starting price for Staffino?
- The Growth plan starts at €350 per month, while Pro and Enterprise plans require custom pricing quotes.
Does Staffino offer a free trial?
- Staffino does not offer a standard free trial but provides a 2-month pilot for businesses to test the services.
Which plan is needed for AI features?
- Basic AI features are available in the Pro plan, while advanced AI features are included in the Enterprise plan.
Is Staffino secure?
- Yes, Staffino is ISO27001 certified for information security.
Source category: Customer Support
Source subcategory: Review Management
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the Review Management software type
Related listings that share the same software type for comparison and shortlisting.
