AI TOOL PROFILE
Olery Review: Reputation Management for Hospitality
- Other
- Review Management
- Hotels
- Restaurants
- Tourism Boards
- Hospitality Consultants
- Online Travel Agencies
- Hospitality Tech Companies
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Hotels, Restaurants, Tourism Boards, Hospitality Consultants, Online Travel Agencies
- Key use cases
- Guest Feedback Monitoring, Destination Benchmarking, Custom System Integration, Reputation Auditing
- Official website
- Visit olery official website
How AI is used
Olery is a data platform designed for the travel and hospitality sector. It collects reviews from various sites, including Booking.com and TripAdvisor, and organizes them into a centralized dashboard. The tool uses sentiment analysis to convert written feedback into numerical scores, supporting 15 different languages.
The software is designed for a range of users, including hotel and restaurant owners, tourism boards, and hospitality tech companies. It supports the monitoring of specific indicators like cleanliness or service quality, and provides scores for sanitary safety and sustainable travel.
Beyond the dashboard, Olery offers a set of APIs that allow developers to integrate review data and sentiment analysis into their own internal systems or booking platforms. This may be useful for hospitality groups that require custom reporting.
Buyers should note that the tool is specialized for the hospitality vertical. Those needing general business review management may find the feature set specific to travel and lodging.
Key Features
Reputation Management Dashboard
A centralized interface to view and manage reviews aggregated from multiple online sources.
Multilingual Sentiment Analysis
Analysis of written reviews in 15 native languages to identify positive and negative sentiment toward specific categories.
Hospitality APIs
A suite of API products, including ORMi, Destination, and Analytics APIs, for integrating review data into existing business platforms.
Traveller Experience Score (TES)
A metric that combines numerical ratings with sentiment analysis to provide a view of reputation.
Sustainable Travel Rating
A sentiment-based score that tracks keywords related to environmental practices and local community impact.
Sanitary Safety Score
A tool to monitor how an establishment's sanitary conditions are perceived online.
Use Cases
Guest Feedback Monitoring
Hotels and restaurants use the dashboard to collect reviews from multiple sites in one place to understand guest experiences.
Destination Benchmarking
Tourism authorities can analyze how their destination is perceived compared to competing regions using aggregated data.
Custom System Integration
Hospitality tech companies use the API to feed raw review data and sentiment scores into their own software.
Reputation Auditing
Consultants and hospitality groups use the tool to identify underperforming properties by analyzing sentiment trends.
FAQ
What sources does Olery collect reviews from?
- Olery collects data from various global sources, including TripAdvisor, Booking.com, and Google.
Does Olery support languages other than English?
- Yes, its sentiment analysis supports 15 native languages, and the dashboard is available in 11 languages.
How are properties added to the system?
- Users can add properties and manage connections by contacting the Olery support team or using the Team Management section in the dashboard.
Who is the software designed for?
- It is designed for hospitality businesses (hotels, restaurants, attractions), tourism authorities (DMOs), consultants, and OTA companies.
Source category: Other
Source subcategory: Review Management
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