Broadly: AI Reputation and Lead Management
Broadly helps local service business owners manage their online presence and customer intake. It supports teams that want to automate review requests and maintain business information across multiple directories.
At a glance
- Category
- Marketing
- Best for
- Local service businesses, Home service providers, Automotive service shops, Law firms, Dental practices
- Pricing
- Tiered bundles range from $399 to $999 per month, each with a $350 onboarding fee. Individual software tools are also available starting from $59 per month.
- Key use cases
- Automating Review Collection, Managing Local Visibility, Capturing After-Hours Leads, Coordinating Appointments
- Integrations
- QuickBooks, Jobber, PetExec
- Official website
- broadly.com
Broadly is a marketing and reputation management platform designed for local service providers. It combines tools for lead capture, review management, and local SEO directory synchronization.
The software is built for small businesses in sectors such as home services, automotive repair, law firms, and dental practices. It is designed to help these businesses improve visibility on Google and Maps while supporting the process of requesting and responding to customer reviews.
Buyers should consider whether they need the full suite or individual components, as the platform offers both bundled tiers and standalone services. All tiered plans include an onboarding and setup fee.
Key Features
Drafts review responses and automates review requests via email and SMS.
Provides web chat and phone answering to capture leads and support appointment booking.
Syncs business information across 40+ directory sites and tracks local search rankings.
Supports creating and scheduling social media posts across platforms including Facebook, Instagram, and LinkedIn.
Centralizes messages from SMS, Facebook, Instagram, and web chat into a single dashboard.
Updates contact and opportunity records based on sales activities and meeting recordings.
Use Cases
Sending automatic review requests via text or email after a job is completed.
Updating business hours and contact details across multiple online directories.
Using AI web chat to engage website visitors and collect contact information.
Allowing customers to view calendar availability in real time and book services through chat.
Best For
Integrations
Pricing
Tiered bundles range from $399 to $999 per month, each with a $350 onboarding fee. Individual software tools are also available starting from $59 per month.
FAQ
Broadly is designed for local service businesses, including those in home services, automotive, law, and dental practices.
It uses AI to help draft responses to reviews and can automatically send review requests to customers via SMS and email.
Yes, the Standard, Pro, and Premium tiers each include a $350 onboarding and setup fee.
Broadly includes tools to sync business information across over 40 directories and provides a search grid to track local keyword rankings.
Source category: Marketing
Source subcategory: Review Management
