AI TOOL PROFILE
rater8 Review: Healthcare Reputation Management Software
- Healthcare
- Review Management
- Medical Practices
- Healthcare Providers
- Clinics
- Hospitals & Health Systems
- Community Health Centers
Pricing
Pricing starts with a free Monitoring plan. Paid tiers include raVE Lite at $89 and raVE Pro at $109 per physician per month, while raVE Pro+ has a minimum monthly fee of $250.
At a glance
- Best for
- Medical Practices, Healthcare Providers, Clinics, Hospitals & Health Systems, Community Health Centers
- Key use cases
- Automating Patient Review Requests, Balancing Online Profiles, Monitoring Patient Sentiment, Managing Internal Feedback
- Integrations
- athenahealth, Epic, Cerner, NextGen, eClinicalWorks
- Official website
- Visit rater8 official website
How AI is used
rater8 is a reputation management tool designed for the healthcare industry. It supports the process of requesting and collecting patient reviews across platforms such as Google, Healthgrades, Vitals, WebMD, and Facebook.
The software is designed for various healthcare providers, from small group practices to large health systems. It supports the capture of patient sentiment in real time, sending requests via email or text after a patient checks out of their appointment.
Beyond review collection, the platform includes tools for analyzing patient and employee satisfaction, such as NPS surveys and sentiment analysis. It is HIPAA-compliant and SOC 2-certified to support the security requirements of medical data.
Buyers should confirm their EHR or practice management system is supported to ensure automation works as intended and review pricing tiers to determine which feature set matches their goals.
Key Features
pollin8 Review Builder
An algorithm that directs patients to the specific review sites where the practice needs the most improvement.
AI-Assisted Review Responses
Supports the creation of review responses using AI, requiring final human approval.
Real-time Feedback Collection
Sends review requests via email or text shortly after patient checkout via EHR integration.
Sentiment Analysis
Analyzes patient feedback to identify trends and overall sentiment.
Reputation Scorecards
Provides a dashboard view of a practice's online reputation across multiple platforms.
Patient and Employee Surveys
Supports the deployment of NPS, patient satisfaction, and employee satisfaction surveys.
Use Cases
Automating Patient Review Requests
Setting up automatic text or email requests to be sent to patients after their visit.
Balancing Online Profiles
Using goal-based directing to increase review counts on specific underperforming directories.
Monitoring Patient Sentiment
Tracking feedback and using AI summaries to identify common patient concerns or praises.
Managing Internal Feedback
Deploying employee satisfaction and NPS surveys to identify areas for practice improvement.
Integrations
- athenahealth
- Epic
- Cerner
- NextGen
- eClinicalWorks
- Tebra
- DrChrono
FAQ
Is rater8 HIPAA-compliant?
- Yes, rater8 is HIPAA-compliant and SOC 2-certified, encrypting patient demographic data used for review requests.
How does rater8 handle review requests?
- The system integrates with EHR/PM systems to send real-time requests via email or text after a patient checks out.
What are the pricing options for rater8?
- There is a free Monitoring plan, and paid tiers including raVE Lite ($89/physician/mo) and raVE Pro ($109/physician/mo), with a Pro+ tier starting at a $250 monthly minimum.
Source category: Healthcare
Source subcategory: Review Management
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