ServiceTitan: Field Service Management Software
ServiceTitan helps field services contractors and specialty trade businesses manage operations from the office to the field. It is designed for teams that need to coordinate technicians and track job profitability.
At a glance
- Category
- Browse Operations tools
- Best for
- Residential contractors, Commercial service providers, Specialty trade businesses, Field service companies
- Pricing
- Pricing uses a per-technician model with three tiers: Starter, Essentials, and The Works. Specific pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Field Technician Dispatching, Job Profitability Tracking, Field Estimation and Sales, Service Agreement Management
- Integrations
- QuickBooks, Sage, ServiceChannel, Ferguson, XOi
- Official website
- Visit ServiceTitan official website
ServiceTitan is a business management platform designed for residential and commercial contractors across various trades, including HVAC, plumbing, and electrical. It centralizes office operations and field activities into a single cloud-based system.
The software supports the job cycle from the initial customer call to the final invoice and accounting sync. It is designed for contracting businesses that need to coordinate dispatching, booking, and field reporting.
Key functional areas include a mobile app for technicians, tools for job costing, and a customer portal. The platform also includes the Atlas AI Assistant for troubleshooting and Titan Intelligence for industry data analysis to support business decision-making.
Buyers should confirm which package tier matches their needs, as features such as advanced reporting and configurable payroll vary across the Starter, Essentials, and The Works plans.
Key Features
Dispatching and Scheduling
A dispatch board designed to manage fleet and technician assignments via drag-and-drop functionality.
Field Mobile Application
An app for technicians to perform work, capture findings, and create estimates in the field.
Job Costing Tools
Provides visibility into labor, materials, and profitability for individual projects.
Call Booking and Tracking
Tools to manage incoming service calls and track marketing impact.
Atlas AI Assistant
An AI tool designed to help technicians troubleshoot equipment and locate parts or manuals.
Customer Portal
Provides customers with access to view equipment, pay invoices, and schedule services.
Use Cases
Field Technician Dispatching
Coordinating technicians for residential or commercial service calls using a digital dispatch board.
Job Profitability Tracking
Monitoring budgets versus actual costs for labor and materials on specific construction or service projects.
Field Estimation and Sales
Using mobile devices to build and present professional estimates to customers on-site.
Service Agreement Management
Automating and tracking recurring service contracts and renewals for commercial clients.
Best For
- Residential contractors
- Commercial service providers
- Specialty trade businesses
- Field service companies
Integrations
- QuickBooks
- Sage
- ServiceChannel
- Ferguson
- XOi
- Viewpoint Spectrum
Pricing
Pricing uses a per-technician model with three tiers: Starter, Essentials, and The Works. Specific pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Who is ServiceTitan designed for?
- It is designed for residential and commercial contractors in the trades, such as HVAC, plumbing, electrical, roofing, and landscaping.
How does ServiceTitan handle pricing?
- The software uses a per-technician pricing model with three main packages: Starter, Essentials, and The Works.
Does ServiceTitan integrate with accounting software?
- Yes, it offers over 70 pre-built integrations, including accounting platforms like QuickBooks and Sage.
Source category: Operations
Source subcategory: Field Service Management
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Categories
Software Type
How AI is used
ServiceTitan is a business management platform for residential and commercial contractors that supports dispatching, scheduling, and job costing. It is designed for trade businesses looking to connect office and field operations. Buyers should review the package tiers to ensure they have the required reporting and payroll features.
Pros & Cons
Pros
- Suite covers both office and field operations
- Includes a dedicated mobile app for technicians
- Includes a variety of pre-built integrations for accounting and vendors
- Supports visibility into job costs and margins
Cons
- Configurable payroll is reserved for the top-tier plan
- Per-technician pricing model may vary based on business growth
- Pro product add-ons may increase total cost of ownership
