Service Geeni: Asset-Centric Field Service Management
Service Geeni helps service and operations managers track individual asset histories and schedule engineers. It is designed for businesses that manage complex machinery and require a link between service records and specific pieces of equipment.
At a glance
- Category
- Browse Operations tools
- Best for
- Small to mid-sized field service businesses, Companies managing high-value equipment fleets, Operations managers overseeing multiple service sites, Businesses requiring asset-specific maintenance records
- Pricing
- Plans start from £40 per engineer per month. Starter, Premium Plus, and Enterprise packages are available, with some features available as optional add-ons.
- Key use cases
- Preventive Maintenance Scheduling, Field Engineer Coordination, Asset History Tracking, Hire Fleet Oversight
- Integrations
- SAP, Xero, Sage, Microsoft Dynamics, Microsoft Navision
- Official website
- Visit servicegeeni official website
Service Geeni is a field service management tool designed for companies that maintain complex machinery. It focuses on the asset, linking service history, parts usage, and engineer reports directly to specific equipment to provide visibility into asset performance.
The software supports various roles, including service managers, field engineers, and finance teams. It is designed to support the service lifecycle, from job allocation and route optimization to stock management and invoicing.
Buyers should note that the platform is tiered into Starter, Premium Plus, and Enterprise plans. Certain features, such as the AI scheduling agent and subcontractor portals, are available in higher tiers or as optional add-ons.
Before choosing this tool, buyers should confirm that industry-specific modules, such as F-Gas compliance for refrigeration, align with their specific regulatory requirements.
Key Features
Asset Management
Tracks individual asset history and performance using QR code fault logging and equipment libraries.
AI Scheduling
Supports route optimization and job allocation based on engineer skills, location, and van inventory.
Engineer Mobile App
Provides field staff with access to service history, digital risk assessments, and the ability to log job progress in real time.
Planned Preventive Maintenance (PPM)
Supports recurring maintenance schedules and service reminders to help reduce equipment breakdowns.
Stock & Parts Management
Tracks inventory across multiple depots and supports automated replenishment and goods receiving.
Hire Management
Includes tools to track hire kit availability, manage contracts, and handle on-hire and off-hire processes.
Use Cases
Preventive Maintenance Scheduling
Automating recurring service checks for machinery to help maintain compliance and reduce unexpected downtime.
Field Engineer Coordination
Matching jobs to engineers based on skill sets and location while optimizing travel routes.
Asset History Tracking
Using QR codes to access the service and repair history of a specific piece of equipment.
Hire Fleet Oversight
Managing the availability and location of equipment available for hire and tracking hire contract renewals.
Best For
- Small to mid-sized field service businesses
- Companies managing high-value equipment fleets
- Operations managers overseeing multiple service sites
- Businesses requiring asset-specific maintenance records
Integrations
- SAP
- Xero
- Sage
- Microsoft Dynamics
- Microsoft Navision
- Syspro
- Infor
- iplicit
- Power BI
- Google BigQuery
Pricing
Plans start from £40 per engineer per month. Starter, Premium Plus, and Enterprise packages are available, with some features available as optional add-ons.
FAQ
How does Service Geeni differ from standard field service software?
- It is asset-centric, linking service history, parts, and reports directly to the individual piece of equipment rather than just the customer site.
What is the starting price for Service Geeni?
- Pricing starts from £40 per engineer per month, depending on the chosen package.
Does Service Geeni support offline work for engineers?
- Yes, the engineer mobile app includes the ability to work offline.
Which accounting tools does Service Geeni integrate with?
- It provides integrations with Xero, Sage, and iplicit, among other ERP and accounting systems.
Source category: Operations
Source subcategory: Field Service Management
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Categories
Software Type
How AI is used
Service Geeni is an asset-centric field service management tool for businesses maintaining complex machinery. It supports workflows for AI-optimized scheduling, asset tracking via QR codes, and preventive maintenance. Advanced AI and automation features are primarily available in the Premium Plus and Enterprise tiers.
Pros & Cons
Pros
- Asset-centric approach links data to equipment rather than just locations
- Includes modules covering hire, stock, and job management
- Offers integrations with accounting software like Xero and Sage
- Mobile app supports offline work for engineers
Cons
- AI scheduling and subcontractor portals are limited to higher-tier plans or optional add-ons
- Certain compliance tools, such as F-Gas tracking, are industry-specific
- Advanced automation features require higher-tier pricing
