AI TOOL PROFILE
ServiceEnabler: Field Service Enablement Software
- Operations
- Field Service Management
- Remote field service teams
- Organizations using third-party contractors
- Operations managers overseeing technician training
Pricing
Pricing starts at $4.65 per user per month, with tiers ranging up to $9.95 based on user count. Extra storage is available for $100 per month for 500GB.
At a glance
- Best for
- Remote field service teams, Organizations using third-party contractors, Operations managers overseeing technician training
- Key use cases
- Technician Certification, Field Support, Field Knowledge Sharing, Customer Self-Service
- Integrations
- FMS, CRM, ERP, APM, HR
- Official website
- Visit service enabler official website
How AI is used
ServiceEnabler is a service enablement platform designed for organizations managing remote, mixed-labor teams, including in-house technicians and third-party contractors. It provides workers with knowledge and coaching at the point of service via mobile devices.
The tool supports the onboarding and certification of service professionals through a mix of pre-built and custom content. It includes features for capturing field data, such as videos and photos, which can be reviewed and ranked by experts to build a shared knowledge base.
Buyers should confirm how the platform fits into their existing technical stack, as it is designed to integrate with various FMS, CRM, and ERP systems. It also provides options for branded customer portals to support self-service workflows.
Key Features
Technician and Contractor Onboarding
Supports onboarding and certification workflows for internal staff and third-party contractors using pre-built and custom content.
AI-Powered Content Delivery
Uses NLP and rankings to deliver instructions, training, and recommendations to technicians on demand.
Mobile Knowledge Access
Provides technicians with mobile access to help articles, videos, and documents while on the job site.
Organic Knowledge Capture
Allows field resources to capture videos and pictures of installations or repairs for expert review and ranking.
AR One-on-One Sessions
Supports real time collaboration between field technicians and remote experts through augmented reality sessions.
Pre-built Content Packages
Includes available content for health and safety, service, and sales processes.
Use Cases
Technician Certification
Using the platform to onboard new hires and third-party contractors through defined certification workflows.
Field Support
Providing technicians with AI recommendations and expert access during repairs.
Field Knowledge Sharing
Capturing videos of installations in the field to be reviewed and shared as best practices.
Customer Self-Service
Using branded portals to give customers access to specific knowledge and troubleshooting guides.
Integrations
- FMS
- CRM
- ERP
- APM
- HR
- HRS
- Corporate LMS
- LTI
- TinCan
- SCORM
FAQ
Who is ServiceEnabler designed for?
- It is designed for organizations with remote mixed-labor service teams, including technicians, third-party contractors, and apprentices.
How does the AI component work in ServiceEnabler?
- The platform uses NLP and rankings to deliver just-in-time content, instructions, and recommendations to technicians on the job site.
What are the pricing tiers for ServiceEnabler?
- Pricing is based on user count, ranging from $4.65 to $9.95 per user per month, with additional fees for extras like SSO and white labeling.
Source category: Operations
Source subcategory: Field Service Management
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