AI TOOL PROFILE
ScreenMeet: Platform-Native Remote Support for ServiceNow, Salesforce & Tanium
- Customer Support
- Remote Support Software
- Enterprise IT support teams
- Customer support organizations
- SecOps teams
- ServiceNow, Salesforce, and Tanium users
Pricing
Pricing is based on active agent seats with no per-session fees. Annual and multi-year contract options are available.
At a glance
- Best for
- Enterprise IT support teams, Customer support organizations, SecOps teams, ServiceNow, Salesforce, and Tanium users
- Key use cases
- IT Help Desk Troubleshooting, Customer Service Assistance, Security Operations (SecOps), Knowledge Base Automation
- Integrations
- ServiceNow, Salesforce, Tanium
- Official website
- Visit screenmeet support 2019 11 01 official website
How AI is used
ScreenMeet is a remote support platform designed for teams using ServiceNow, Salesforce, and Tanium. It is built natively into these platforms, allowing agents to initiate screen sharing and remote control sessions directly within their existing CRM or ITSM interfaces.
The software is intended for enterprise IT support, SecOps, and customer service teams. It supports troubleshooting distributed endpoints and providing visual collaboration through integrated voice, video, and screen sharing.
The tool includes AI capabilities that help automate session summaries and provide real-time troubleshooting guidance to agents. It also supports unattended device access for system maintenance.
Buyers should confirm that their organization uses one of the supported platforms. They should also review the different service tiers to determine if they need basic remote support, customer-facing collaboration, or AI summarization.
Key Features
Platform-Native Integration
Embedded directly into ServiceNow, Salesforce, and Tanium to avoid switching between separate applications.
Remote Control
Allows agents to take control of devices, run terminal commands, and use admin privileges.
AI Summarization
Records steps taken, tools used, and the resolution path to create session notes in the incident record.
AI Assist
Provides real-time troubleshooting guidance and suggests relevant fixes based on the session context.
Screen Sharing and Collaboration
Supports secure visual collaboration with integrated voice and video communication.
Unattended Device Support
Supports access to and maintenance of endpoints without a user being present.
Use Cases
IT Help Desk Troubleshooting
Supporting a distributed workforce by remotely controlling employee devices to resolve technical issues.
Customer Service Assistance
Using integrated screen sharing and video within Salesforce to assist customers with product issues.
Security Operations (SecOps)
Gaining access to endpoints for investigating security threats and applying patches.
Knowledge Base Automation
Using AI-generated session summaries to help build a library of resolved issues for future use.
Integrations
- ServiceNow
- Salesforce
- Tanium
FAQ
Which platforms does ScreenMeet integrate with?
- ScreenMeet is built natively into ServiceNow, Salesforce, and Tanium.
How is ScreenMeet priced?
- Pricing is based on the number of active agent seats and does not include per-session fees.
Does ScreenMeet include AI features?
- Yes, it offers AI Summarization for automatic session notes and AI Assist for real-time troubleshooting guidance.
Is ScreenMeet compliant with security standards?
- The platform is SOC2 Type II and ISO 27001 certified and is GDPR compliant.
Source category: Customer Support
Source subcategory: Remote Support Software
More tools in Customer Support
Other published listings in the Customer Support category.
