ScreenMeet: Platform-Native Remote Support for ServiceNow, Salesforce & Tanium
ScreenMeet helps enterprise IT and customer support teams provide remote assistance within their existing platform workflows. It is designed for organizations looking to reduce tool-switching and automate session logging.
At a glance
- Category
- Customer Support
- Best for
- Enterprise IT support teams, Customer support organizations, SecOps teams, ServiceNow, Salesforce, and Tanium users
- Pricing
- Pricing is based on active agent seats with no per-session fees. Annual and multi-year contract options are available.
- Key use cases
- IT Help Desk Troubleshooting, Customer Service Assistance, Security Operations (SecOps), Knowledge Base Automation
- Integrations
- ServiceNow, Salesforce, Tanium
- Official website
- www.screenmeet.com
ScreenMeet is a remote support platform designed for teams using ServiceNow, Salesforce, and Tanium. It is built natively into these platforms, allowing agents to initiate screen sharing and remote control sessions directly within their existing CRM or ITSM interfaces.
The software is intended for enterprise IT support, SecOps, and customer service teams. It supports troubleshooting distributed endpoints and providing visual collaboration through integrated voice, video, and screen sharing.
The tool includes AI capabilities that help automate session summaries and provide real-time troubleshooting guidance to agents. It also supports unattended device access for system maintenance.
Buyers should confirm that their organization uses one of the supported platforms. They should also review the different service tiers to determine if they need basic remote support, customer-facing collaboration, or AI summarization.
Key Features
Embedded directly into ServiceNow, Salesforce, and Tanium to avoid switching between separate applications.
Allows agents to take control of devices, run terminal commands, and use admin privileges.
Records steps taken, tools used, and the resolution path to create session notes in the incident record.
Provides real-time troubleshooting guidance and suggests relevant fixes based on the session context.
Supports secure visual collaboration with integrated voice and video communication.
Supports access to and maintenance of endpoints without a user being present.
Use Cases
Supporting a distributed workforce by remotely controlling employee devices to resolve technical issues.
Using integrated screen sharing and video within Salesforce to assist customers with product issues.
Gaining access to endpoints for investigating security threats and applying patches.
Using AI-generated session summaries to help build a library of resolved issues for future use.
Best For
Integrations
Pricing
Pricing is based on active agent seats with no per-session fees. Annual and multi-year contract options are available.
FAQ
ScreenMeet is built natively into ServiceNow, Salesforce, and Tanium.
Pricing is based on the number of active agent seats and does not include per-session fees.
Yes, it offers AI Summarization for automatic session notes and AI Assist for real-time troubleshooting guidance.
The platform is SOC2 Type II and ISO 27001 certified and is GDPR compliant.
Source category: Customer Support
Source subcategory: Remote Support Software
