{"best_for":["Enterprise IT support teams","Customer support organizations","SecOps teams","ServiceNow, Salesforce, and Tanium users"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/screenmeet-support-2019-11-01","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/screenmeet-support-2019-11-01.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-038.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: screenmeet support 2019 11 01 (https://aitoolsforbusiness.ai/screenmeet-support-2019-11-01)"},"features":["Platform-Native Integration: Embedded directly into ServiceNow, Salesforce, and Tanium to avoid switching between separate applications.","Remote Control: Allows agents to take control of devices, run terminal commands, and use admin privileges.","AI Summarization: Records steps taken, tools used, and the resolution path to create session notes in the incident record.","AI Assist: Provides real-time troubleshooting guidance and suggests relevant fixes based on the session context.","Screen Sharing and Collaboration: Supports secure visual collaboration with integrated voice and video communication.","Unattended Device Support: Supports access to and maintenance of endpoints without a user being present."],"freshness_status":"fresh","name":"screenmeet support 2019 11 01","pricing_note":"Pricing is based on active agent seats with no per-session fees. Annual and multi-year contract options are available.","pricing_url":"https://www.screenmeet.com/get-pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-07T16:28:01.118Z","secondary_categories":[],"short_description":"ScreenMeet is an enterprise remote support tool built natively into ServiceNow, Salesforce, and Tanium to provide remote control and AI-powered documentation.","slug":"screenmeet-support-2019-11-01","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/screenmeet-support-2019-11-01","use_cases":["IT Help Desk Troubleshooting: Supporting a distributed workforce by remotely controlling employee devices to resolve technical issues.","Customer Service Assistance: Using integrated screen sharing and video within Salesforce to assist customers with product issues.","Security Operations (SecOps): Gaining access to endpoints for investigating security threats and applying patches.","Knowledge Base Automation: Using AI-generated session summaries to help build a library of resolved issues for future use."],"website_url":"https://www.screenmeet.com/"}