Relay Tow: Towing Management Software
Relay Tow helps towing business owners coordinate drivers and manage service calls. It is designed for companies looking to transition from paper logs to digital dispatching and tracking.
At a glance
- Category
- Operations
- Best for
- Small towing operators, Growing towing fleets, Towing companies with impound lots, Dispatch managers
- Pricing
- Monthly plans start at $66 for the Essential tier and $165 for the Pro tier, with custom pricing for Enterprise. Annual plans may offer a discount of up to 20%.
- Key use cases
- Dispatch Coordination, Impound Lot Tracking, Field Documentation, Billing Management
- Integrations
- Twilio, Stripe, AWS, Auth0
- Official website
- relaytow.com
Relay Tow is a field service management tool designed for the towing industry. It centralizes operational tasks into a single dashboard, allowing owners and dispatchers to monitor truck locations and manage job documentation.
The software supports towing companies of various sizes, from small operators to larger fleets. It provides tools for billing, driver coordination, and impound lot management, with browser-based access and a mobile application.
Key functionality includes driver tracking and a dedicated mobile app for drivers to receive jobs and upload photos. The platform also includes an AI-driven dispatching component designed to assist in assigning jobs and communicating updates via SMS.
Buyers should note that some AI features are listed as coming soon. It is also important to verify which plan level is required for specific needs, as impound management and advanced reporting are reserved for higher tiers.
Key Features
Allows dispatchers to monitor truck locations and driver status.
Supports assigning drivers to requests and managing call documentation digitally.
Includes tools to track vehicles in the lot, generate release codes, and manage storage fees.
Supports the creation of invoices, payment tracking, and generation of financial reports.
An Apple and Android application for drivers to receive jobs, update statuses, and upload media.
Designed to help assign jobs to drivers and send automated updates via SMS.
Use Cases
Managing incoming service calls and assigning them to available drivers via a digital dashboard.
Organizing vehicle storage and managing the release process and associated fees.
Collecting photos and videos from the job site through a mobile app for record keeping.
Converting completed towing services into digital invoices and tracking payment status.
Best For
Integrations
Pricing
Monthly plans start at $66 for the Essential tier and $165 for the Pro tier, with custom pricing for Enterprise. Annual plans may offer a discount of up to 20%.
FAQ
Yes, Relay Tow provides an app for Apple and Android devices that allows drivers to receive jobs and update statuses.
The company provides assistance in exporting data from other platforms and importing it into Relay Tow to help maintain operations.
There is an Essential plan for small operators, a Pro plan for growing businesses, and an Enterprise plan for multi-location operations.
Yes, users can connect a custom domain to their hosted company website or dispatch portal.
Source category: Operations
Source subcategory: Field Service Management
