AI TOOL PROFILE
Relay Tow: Towing Management Software
- Operations
- Field Service Management
- Small towing operators
- Growing towing fleets
- Towing companies with impound lots
- Dispatch managers
Pricing
Monthly plans start at $66 for the Essential tier and $165 for the Pro tier, with custom pricing for Enterprise. Annual plans may offer a discount of up to 20%.
At a glance
- Best for
- Small towing operators, Growing towing fleets, Towing companies with impound lots, Dispatch managers
- Key use cases
- Dispatch Coordination, Impound Lot Tracking, Field Documentation, Billing Management
- Integrations
- Twilio, Stripe, AWS, Auth0
- Official website
- Visit Relay Tow official website
How AI is used
Relay Tow is a field service management tool designed for the towing industry. It centralizes operational tasks into a single dashboard, allowing owners and dispatchers to monitor truck locations and manage job documentation.
The software supports towing companies of various sizes, from small operators to larger fleets. It provides tools for billing, driver coordination, and impound lot management, with browser-based access and a mobile application.
Key functionality includes driver tracking and a dedicated mobile app for drivers to receive jobs and upload photos. The platform also includes an AI-driven dispatching component designed to assist in assigning jobs and communicating updates via SMS.
Buyers should note that some AI features are listed as coming soon. It is also important to verify which plan level is required for specific needs, as impound management and advanced reporting are reserved for higher tiers.
Key Features
Driver Tracking
Allows dispatchers to monitor truck locations and driver status.
Digital Dispatching
Supports assigning drivers to requests and managing call documentation digitally.
Impound Management
Includes tools to track vehicles in the lot, generate release codes, and manage storage fees.
Invoicing and Payments
Supports the creation of invoices, payment tracking, and generation of financial reports.
Mobile Driver App
An Apple and Android application for drivers to receive jobs, update statuses, and upload media.
AI Dispatch and Chat
Designed to help assign jobs to drivers and send automated updates via SMS.
Use Cases
Dispatch Coordination
Managing incoming service calls and assigning them to available drivers via a digital dashboard.
Impound Lot Tracking
Organizing vehicle storage and managing the release process and associated fees.
Field Documentation
Collecting photos and videos from the job site through a mobile app for record keeping.
Billing Management
Converting completed towing services into digital invoices and tracking payment status.
Integrations
- Twilio
- Stripe
- AWS
- Auth0
FAQ
Does Relay Tow have a mobile app for drivers?
- Yes, Relay Tow provides an app for Apple and Android devices that allows drivers to receive jobs and update statuses.
How does the migration process work when switching to Relay Tow?
- The company provides assistance in exporting data from other platforms and importing it into Relay Tow to help maintain operations.
What are the different pricing tiers?
- There is an Essential plan for small operators, a Pro plan for growing businesses, and an Enterprise plan for multi-location operations.
Can I use my own domain with the software?
- Yes, users can connect a custom domain to their hosted company website or dispatch portal.
Source category: Operations
Source subcategory: Field Service Management
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