AI TOOL PROFILE
Regal: Voice AI Agent Platform
- Customer Support
- Voice AI
- Enterprise companies
- Large-scale contact centers
- Customer support teams
- Outbound sales teams
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise companies, Large-scale contact centers, Customer support teams, Outbound sales teams
- Key use cases
- Lead Qualification, Appointment Setting, Customer Support, Collections and Bookings
- Official website
- Visit Regal official website
How AI is used
Regal is a platform designed for enterprises to build and deploy AI voice and messaging agents. It supports customer interactions across phone, SMS, chat, and WebRTC channels, covering both inbound and outbound workflows.
The tool is intended for large-scale operations, particularly in industries such as healthcare, insurance, and financial services. It includes a no-code builder for creating agents that can handle tasks like qualifying leads or scheduling appointments, and provides a unified desktop for human agents to work alongside AI agents.
Buyers should note that the platform is built for complex enterprises, typically those with at least 75 agents or 150,000 calls per month. Because pricing is based on feature usage and contract length, a direct quote is required to determine the cost.
Key Features
No-code AI Agent Builder
Supports building, testing, and deploying AI customer interactions without developer support.
Unified Customer Profile
Consolidates customer data from various touchpoints into a single view for agents.
Branded Caller ID
Displays the business brand on outbound calls to help increase answer rates.
Spam Remediation
Monitors and helps clear potential spam flags to protect call connect rates.
Conversation Intelligence
Provides transcription and automatic summaries of customer interactions.
Journey Builder
Supports the creation of event-triggered customer journeys across different channels.
IVR and Routing
Routes customers to an AI assistant or human agent based on their needs and attributes.
Use Cases
Lead Qualification
Using AI agents to route, score, and qualify inbound and outbound leads.
Appointment Setting
Automating scheduling, confirmations, and reminders to help reduce no-shows.
Customer Support
Deploying AI agents to identify customer intent and take action.
Collections and Bookings
Automating repetitive payment recovery tasks and high-volume scheduling operations.
FAQ
Who is Regal built for?
- Regal is designed for enterprise companies, typically those with at least 75 agents or a volume of 150,000 calls per month.
What can Regal's AI agents do?
- The AI agents are designed to handle customer support, qualify leads, set and confirm appointments, manage collections, and process bookings.
How does Regal handle security and compliance?
- The platform is SOC2 and HIPAA compliant and adheres to GDPR and CCPA standards.
How is Regal priced?
- Pricing is not public and depends on specific team factors and feature usage. A custom quote is required from the company.
Source category: Customer Support
Source subcategory: Voice AI
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