AI TOOL PROFILE
Plum Voice: Voice Automation and IVR Software
- Operations
- Voice AI
- Customer support teams
- Sales teams
- Medium to large enterprises
- Regulated industries
Pricing
Pricing was not clearly available from the provided evidence. A free trial is mentioned. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer support teams, Sales teams, Medium to large enterprises, Regulated industries
- Key use cases
- Automated Account Inquiries, Secure Payment Collection, Customer Feedback Surveys, Appointment and Payment Reminders, Remote Workforce Reporting
- Integrations
- CRM, Payment gateways, WhatsApp Business, Facebook Messenger, Instagram DM
- Official website
- Visit plum voice hosted ivr official website
How AI is used
Plum Voice provides a suite of tools for businesses to build automated voice and messaging workflows. The platform offers two primary paths for creation: a low-code GUI builder called Fuse for non-technical users and a programmable platform called DEV for developers who use VoiceXML code.
The software supports the creation of virtual agents and chatbots that can handle common tasks like account inquiries and payment processing. It also includes omnichannel capabilities through SMS and chat integration with platforms like WhatsApp and Facebook Messenger.
Buyers should consider whether they have the internal technical resources to manage VXML code or if they require the low-code environment. Because the tool handles sensitive data, its compliance certifications are a key part of the offering for healthcare and financial services providers.
Users can also access analytics via VoiceTrends to monitor how their voice applications are performing and track caller movement in the automated flow.
Key Features
Plum Fuse
A low-code GUI tool with drag-and-drop functionality for creating and managing IVR systems and virtual agents.
Plum DEV
A programmable voice platform that allows developers to generate their own code, including VoiceXML.
SecureAssistant
A PCI-compliant virtual agent that can be conferenced into calls to accept and mask sensitive payment details.
Conversational AI
AI Fusion technology that integrates engines from Google, Amazon, Nuance, and IBM to interpret caller intent.
Plum Message
A campaign management platform for sending SMS, MMS, Push, and OTT messages.
VoiceTrends
An analytics toolkit for monitoring and reporting on the usage and performance of voice applications.
Use Cases
Automated Account Inquiries
Creating IVR flows to handle repetitive questions and account balance checks.
Secure Payment Collection
Using a PCI-compliant virtual agent to process customer payments over the phone.
Customer Feedback Surveys
Deploying voice-based surveys via Plum Insight to gather data on customer experience.
Appointment and Payment Reminders
Using automated voice dialogs and SMS messaging to send notifications to customers.
Remote Workforce Reporting
Setting up an IVR system to automate the recording of time and task information for remote employees.
Integrations
- CRM
- Payment gateways
- WhatsApp Business
- Facebook Messenger
- Instagram DM
- Twitter DM
FAQ
What is the difference between Plum Fuse and Plum DEV?
- Plum Fuse is a low-code GUI tool with drag-and-drop functionality for non-technical users, while Plum DEV is a programmable platform for developers to build using VoiceXML code.
Is Plum Voice secure for handling payments?
- The platform holds PCI-DSS Level 1 certification and offers SecureAssistant, a virtual agent designed to mask sensitive payment details during calls.
Does Plum Voice support international numbers?
- Plum Voice services phone numbers in 85 countries around the world.
Source category: Operations
Source subcategory: Voice AI
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