{"best_for":["Customer support teams","Sales teams","Medium to large enterprises","Regulated industries"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/plum-voice-hosted-ivr","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/plum-voice-hosted-ivr.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-034.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: plum voice hosted ivr (https://aitoolsforbusiness.ai/plum-voice-hosted-ivr)"},"features":["Plum Fuse: A low-code GUI tool with drag-and-drop functionality for creating and managing IVR systems and virtual agents.","Plum DEV: A programmable voice platform that allows developers to generate their own code, including VoiceXML.","SecureAssistant: A PCI-compliant virtual agent that can be conferenced into calls to accept and mask sensitive payment details.","Conversational AI: AI Fusion technology that integrates engines from Google, Amazon, Nuance, and IBM to interpret caller intent.","Plum Message: A campaign management platform for sending SMS, MMS, Push, and OTT messages.","VoiceTrends: An analytics toolkit for monitoring and reporting on the usage and performance of voice applications."],"freshness_status":"fresh","name":"plum voice hosted ivr","pricing_note":"Pricing was not clearly available from the provided evidence. A free trial is mentioned. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://www.plumvoice.com/pricing","primary_category":"Operations","profile_last_verified":"2026-06-06T16:42:01.206Z","secondary_categories":[],"short_description":"Plum Voice is a voice automation platform that provides tools for building IVR systems, conversational AI, and SMS messaging for business communications.","slug":"plum-voice-hosted-ivr","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/plum-voice-hosted-ivr","use_cases":["Automated Account Inquiries: Creating IVR flows to handle repetitive questions and account balance checks.","Secure Payment Collection: Using a PCI-compliant virtual agent to process customer payments over the phone.","Customer Feedback Surveys: Deploying voice-based surveys via Plum Insight to gather data on customer experience.","Appointment and Payment Reminders: Using automated voice dialogs and SMS messaging to send notifications to customers.","Remote Workforce Reporting: Setting up an IVR system to automate the recording of time and task information for remote employees."],"website_url":"https://www.plumvoice.com/"}